Job Description

Mitacs est \xc3\xa0 la recherche dune coordinatrice ou dun coordinateur du soutien aux subventions parfaitement bilingue afin dapporter un soutien dans le cadre de nos programmes \xc3\xa0 lensemble de notre client\xc3\xa8le interne et externe. Responsable de lassistance de premi\xc3\xa8re ligne, la personne retenue participe au triage et aide \xc3\xa0 la saisie des demandes et aux t\xc3\xa2ches quotidiennes de soutien aux subventions, comme l\xc3\xa9valuation de ladmissibilit\xc3\xa9 des demandes et la production des lettres de r\xc3\xa9sultat. Id\xc3\xa9alement, la personne retenue doit \xc3\xaatre capable de communiquer de mani\xc3\xa8re professionnelle et dadopter une approche centr\xc3\xa9e sur la client\xc3\xa8le. Elle a aussi de solides comp\xc3\xa9tences en r\xc3\xa9solution de probl\xc3\xa8mes. Il sagit dun poste \xc3\xa0 distance relevant de la gestionnaire, Pr\xc3\xa9-approbation au sein de l\xc3\xa9quipe de gestion des subventions.PRINCIPALES RESPONSABILIT\xc3\x89SService \xc3\xa0 la client\xc3\xa8le :

• Fournir un service \xc3\xa0 la client\xc3\xa8le exceptionnel en favorisant une relation accueillante, positive, attentive et proactive avec l\xc3\xa9quipe.
• En utilisant les connaissances et les outils d\xc3\xa9j\xc3\xa0 en place, effectuer le triage et les affectations dans la bo\xc3\xaete de r\xc3\xa9ception partag\xc3\xa9e des subventions.
• Traiter les demandes dextension et dautres demandes de changement de projet, selon les besoins.

Administration :

• Aider \xc3\xa0 la maintenance du site SharePoint du service et \xc3\xa0 la publication du blogue hebdomadaire.
• Aider l\xc3\xa9quipe \xc3\xa0 la r\xc3\xa9ception des demandes et \xc3\xa0 la saisie des donn\xc3\xa9es, ainsi qu\xc3\xa0 dautres t\xc3\xa2ches quotidiennes de pr\xc3\xa9-approbation comme l\xc3\xa9valuation administrative des demandes selon les crit\xc3\xa8res dadmissibilit\xc3\xa9, la production des lettres de r\xc3\xa9sultat et des propositions r\xc3\xa9vis\xc3\xa9es, ainsi que le suivi des demandes incompl\xc3\xa8tes.
• Veiller \xc3\xa0 lexactitude des donn\xc3\xa9es saisies dans nos syst\xc3\xa8mes et \xc3\xa0 lenregistrement de tous les documents et renseignements requis.
• Effectuer dautres t\xc3\xa2ches au besoin pour contribuer \xc3\xa0 latteinte des objectifs du service.

COMP\xc3\x89TENCES ET EXP\xc3\x89RIENCE REQUISES

• La personne candidate id\xc3\xa9ale doit \xc3\xaatre titulaire dun dipl\xc3\xb4me denseignement postsecondaire.
• Ma\xc3\xaetrise du fran\xc3\xa7ais et de langlais, tant \xc3\xa0 l\xc3\xa9crit qu\xc3\xa0 loral, avec des comp\xc3\xa9tences de communication hautement professionnelles (\xc3\xa9crites et orales).La ma\xc3\xaetrise de langlais parl\xc3\xa9 et \xc3\xa9crit est requise pour ce poste, car vous interagirez avec des coll\xc3\xa8gues, de la client\xc3\xa8le et des parties prenantes partout au Canada.
• Connaissances technologiques et curiosit\xc3\xa9, avec un int\xc3\xa9r\xc3\xaat pour lapprentissage et le test de nouveaux logiciels.
• Solides comp\xc3\xa9tences analytiques et de r\xc3\xa9solution de probl\xc3\xa8mes, esprit dinitiative et capacit\xc3\xa9 \xc3\xa0 travailler de mani\xc3\xa8re ind\xc3\xa9pendante.
• Comp\xc3\xa9tences relationnelles tr\xc3\xa8s d\xc3\xa9velopp\xc3\xa9es avec une passion pour le service \xc3\xa0 la client\xc3\xa8le et lentraide.
• Grande ma\xc3\xaetrise de la suite de produits Microsoft Office (SharePoint, Word, Excel, PowerPoint, Outlook).
• Esprit dinitiative, capacit\xc3\xa9 \xc3\xa0 travailler de mani\xc3\xa8re ind\xc3\xa9pendante dans un environnement d\xc3\xa9quipe et capacit\xc3\xa9 de r\xc3\xa9pondre aux besoins de chaque personne dun groupe de mani\xc3\xa8re \xc3\xa9quilibr\xc3\xa9e.
• Exp\xc3\xa9rience ave de la gestion de bureau et de ladministration dans le cadre dun large \xc3\xa9ventail de t\xc3\xa2ches.
• Excellentes comp\xc3\xa9tences en mati\xc3\xa8re de gestion du temps et capacit\xc3\xa9 \xc3\xa0 effectuer plusieurs t\xc3\xa2ches \xc3\xa0 la fois et \xc3\xa0 \xc3\xa9tablir des priorit\xc3\xa9s.

\xc3\x89chelle dembauche : 47 360$ - 56 240$\xc3\x89chelle salariale : 47 360$ - 65 120$Transparence quant aux \xc3\xa9chelles dembauche et salarialeHabituellement, le personnel est embauch\xc3\xa9, transf ou promu selon l\xc3\xa9chelle salariale, et plus particuli\xc3\xa8rement entre le minimum et le point m\xc3\xa9dian de l\xc3\xa9chelle dembauche.L\xc3\xa9chelle salariale est l\xc3\xa9chelle de salaires de base pour un poste donn\xc3\xa9, qui comprend les montants minimum et maximum. Le point m\xc3\xa9dian de l\xc3\xa9chelle se trouve environ \xc3\xa0 mi-chemin entre le minimum et le maximum et indique une employ\xc3\xa9e ou un employ\xc3\xa9 pleinement qualifi\xc3\xa9 poss\xc3\xa9dant des connaissances professionnelles compl\xc3\xa8tes et de lexp\xc3\xa9rience pour le poste.Seulement dans des circonstances rares et exceptionnelles, lorsquun candidat poss\xc3\xa8de une exp\xc3\xa9rience, des comp\xc3\xa9tences et une expertise d\xc3\xa9passant celles requises pour le poste, que nous envisagerions de payer au-dessus de l\xc3\xa9chelle salariale pour ce poste.L\xc3\xa9quit\xc3\xa9, la diversit\xc3\xa9 et linclusion (EDI) ainsi que la d\xc3\xa9colonisation sont des valeurs fondamentales \xc3\xa0 Mitacs: . Nous croyons quune main-d\xc5\x93uvre compos\xc3\xa9e dindividus pr\xc3\xa9sentant une diversit\xc3\xa9 did\xc3\xa9es, de forces, de champs dint\xc3\xa9r\xc3\xaat et dorigines (p. ex. identit\xc3\xa9s et expressions de genre, autochtonie, race, aptitudes, orientation sexuelle et autres identit\xc3\xa9s) sont indispensables \xc3\xa0 notre succ\xc3\xa8s. Nous encourageons tout le monde \xc3\xa0 postuler, et nous vous invitons \xc3\xa0 communiquer avec nous si vous avez besoin de mesures dadaptation pendant le processus de recrutement.Mitacs is looking for a fully bilingual Grants Support Coordinator to provide programming support to our various clients both internal and external. Responsible for front-line help support, you participate in triage, assist with application entry, and daily grants support tasks, such as application eligibility reviews, outcome letters. The ideal candidate must be able to communicate in a professional manner, possess a customer-oriented focus, and have strong problem-solving skills. This position will be a remote work-from home position and reports to the Team Lead, Pre-Approval in the Grant Management department.KEY RESPONSIBILITIESCustomer service:

• Provide exceptional customer service by fostering a welcoming, positive, attentive, and proactive relationship with the team
• Using knowledge and tools available perform the triage and assignments in the shared grants inbox
• Processing extension requests and other project change requests as assigned

Administration:

• Assist in maintaining the departments SharePoint site and publishing the weekly blog post
• Assist the team with the application intake and data entry, as well as other daily pre-approval tasks such as the IC Review and outcome letters, revised proposals and follow ups on incomplete applications
• Ensure accuracy of data captured in our systems and logging of all required documents and information
• Other tasks as required to support department goals

REQUIRED SKILLS AND EXPERIENCE

• The ideal candidate would have post-secondary education
• Fluent in both written and spoken French and English with highly professional communication skills (written and oral).Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada.
• Technological savvy and curiosity, with an interest in learning and testing new software and applications
• Strong analytical and problem-solving skills, self-motivated, and able to work independently
• Highly developed interpersonal skills with a passion for customer service and helping others
• High proficiency with the Microsoft Office suite of products (SharePoint, Word, Excel, PowerPoint, Outlook)
• Self-motivated, able to work independently and in a team environment and balance the needs of a number of individuals
• Proven office management and administrative experience handling a wide range of duties
• Excellent time management skills and ability to multitask and prioritize work

Hiring Range: $47,360 - $56,240Salary Range: $47,360 - $65,120Hiring and Salary Range TransparencyTypically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.Equity, diversity, and inclusion (EDI) and decolonization are at Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.

Mitacs