Job Description

We are looking for an Operations Coordinator with the ability to multitask and manage several small projects from planning to execution. Working closely with both our program management and operations team, the Operations Coordinator manages small client delivery projects and internal projects linked to process improvement.

To be successful as an Operations Coordinator you must be able to manage several tasks/projects at once. Attention to detail and strong organizational skills will be critical. Must also demonstrate excellent communication skills as role works with many stakeholders throughout the delivery lifecycle including clients and cross functional team members.

Essential Job Functions:

• Responsible for leading small production projects, management of master lists of client shipment and billing information and troubleshooting quick reporting issues in support of the program management team.
• Responsible for assisting in the development of standard operations procedures, creating and updating documentation in support of our operations team.
• Providing claims audit support within our patient support programs.
• Building excel based reports based on the outcomes of the claims audit support
• Responsible for task management within client projects and ongoing maintenance of programs, including ticket generation and follow-up with internal resources, quality assurance of marketing materials and other client facing deliverables

Competencies:

• Previous work in project/program management
• Strong Excel skills
• Outstanding communication, interpersonal and time management skills
• Proactive and strategic problem solver
• Analytical skills would be an asset
• Experience with patient support programs or pharmaceutical industry would be an asset

Education and Experience:

• Minimum two years of experience in a project coordinator related role
• Bachelor\xe2\x80\x99s degree preferred

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.

Nous recherchons un coordinateur des op\xc3\xa9rations avec la capacit\xc3\xa9 de multit\xc3\xa2che et de g\xc3\xa9rer plusieurs petits projets, de la planification \xc3\xa0 l\xe2\x80\x99ex\xc3\xa9cution. Travaillant en \xc3\xa9troite collaboration avec notre \xc3\xa9quipe de gestion de programme et d\xe2\x80\x99exploitation, le coordonnateur des op\xc3\xa9rations g\xc3\xa8re les petits projets de prestation de clients et les projets internes li\xc3\xa9s \xc3\xa0 l\xe2\x80\x99am\xc3\xa9lioration des processus.

Pour r\xc3\xa9ussir en tant que coordinateur des op\xc3\xa9rations, vous devez \xc3\xaatre capable de g\xc3\xa9rer plusieurs t\xc3\xa2ches / projets \xc3\xa0 la fois. Le souci du d\xc3\xa9tail et de solides comp\xc3\xa9tences organisationnelles seront essentiels. Doit \xc3\xa9galement d\xc3\xa9montrer d\xe2\x80\x99excellentes comp\xc3\xa9tences en communication, car le r\xc3\xb4le fonctionne avec de nombreuses parties prenantes tout au long du cycle de vie de la livraison, y compris les clients et les membres de l\xe2\x80\x99\xc3\xa9quipe interfonctionnelle.

Fonctions essentielles de l\xe2\x80\x99emploi :

• Responsable de la direction de petits projets de production, de la gestion des listes ma\xc3\xaetresses des informations sur l\xe2\x80\x99exp\xc3\xa9dition et la facturation des clients et du d\xc3\xa9pannage des probl\xc3\xa8mes de signalement rapide \xc3\xa0 l\xe2\x80\x99appui de l\xe2\x80\x99\xc3\xa9quipe de gestion du programme.
• Responsable de l\xe2\x80\x99aide \xc3\xa0 l\xe2\x80\x99\xc3\xa9laboration de proc\xc3\xa9dures op\xc3\xa9rationnelles normalis\xc3\xa9es, \xc3\xa0 la cr\xc3\xa9ation et \xc3\xa0 la mise \xc3\xa0 jour de la documentation \xc3\xa0 l\xe2\x80\x99appui de notre \xc3\xa9quipe des op\xc3\xa9rations.
• Fournir un soutien \xc3\xa0 la v\xc3\xa9rification des r\xc3\xa9clamations dans le cadre de nos programmes de soutien aux patients.
• Cr\xc3\xa9ation de rapports Excel bas\xc3\xa9s sur les r\xc3\xa9sultats du soutien \xc3\xa0 la v\xc3\xa9rification des r\xc3\xa9clamations
• Responsable de la gestion des t\xc3\xa2ches dans le cadre des projets des clients et de la maintenance continue des programmes, y compris la g\xc3\xa9n\xc3\xa9ration de billets et le suivi avec des ressources internes, l\xe2\x80\x99assurance de la qualit\xc3\xa9 des documents de marketing et d\xe2\x80\x99autres livrables destin\xc3\xa9s aux clients

Comp\xc3\xa9tences :

• Travaux ant\xc3\xa9rieurs en gestion de projets ou de programmes
• Solides comp\xc3\xa9tences Excel
• Comp\xc3\xa9tences exceptionnelles en communication, en relations interpersonnelles et en gestion du temps
• Solutionneur de probl\xc3\xa8mes proactif et strat\xc3\xa9gique
• Les comp\xc3\xa9tences analytiques seraient un atout
• Une exp\xc3\xa9rience des programmes de soutien aux patients ou de l\xe2\x80\x99industrie pharmaceutique serait un atout

\xc3\x89tudes et exp\xc3\xa9rience:

• Minimum de deux ans d\xe2\x80\x99exp\xc3\xa9rience dans un r\xc3\xb4le li\xc3\xa9 au coordonnateur de projet\xe2\x80\xa2 Baccalaur\xc3\xa9at pr\xc3\xa9f\xc3\xa9r\xc3\xa9

IQVIA est fi\xc3\xa8re d\'\xc3\xaatre un employeur offrant l\'\xc3\xa9galit\xc3\xa9 des chances et nous nous engageons \xc3\xa0 cr\xc3\xa9er un environnement diversifi\xc3\xa9 et inclusif. Nous ne pratiquons aucune discrimination fond\xc3\xa9e sur la base de tout motif de discrimination interdit applicable, y compris, mais sans s\'y limiter, la race, la religion, la couleur, l\'origine nationale, le sexe, l\'orientation sexuelle, l\'\xc3\xa2ge, l\'\xc3\xa9tat civil ou le handicap. Des accommodements pour les candidats avec un handicap sont disponibles \xc3\xa0 toutes les \xc3\xa9tapes du processus de recrutement, sur demande. Si vous souffrez d\'une d\xc3\xa9ficience ou d\xe2\x80\x99un handicap physique n\xc3\xa9cessitant un accommodement, nous vous encourageons \xc3\xa0 le divulguer lors du processus de recrutement afin qu\'IQVIA puisse vous accommoder de mani\xc3\xa8re appropri\xc3\xa9e.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible \xe2\x80\x93 to help our customers create a healthier world. Learn more at

IQVIA