Job Description

(English following)



Le coordonnateur des soins, qui releve directement de son chef d'equipe, travaillera en etroite collaboration avec les sources d'aiguillage, les cliniques et les autres intervenants, au besoin, afin de gerer les aiguillages au moyen d'un processus efficace et efficient qui donne lieu a un acces approprie aux soins. Le coordonnateur des soins est responsable de fournir un service a la clientele de haute qualite qui depasse les normes et les attentes de CBI Health et des intervenants et sera responsable d'une gestion optimale des references.


Conditions de travail : a distance Taux horaire: $20-24.10

Travailler chez groupe Sante CBI

Si votre passion est d'aider les autres et que vous voulez faire une reelle difference dans la vie des gens et des familles de votre communaute, le Groupe Sante CBI a tout ce qu'il faut pour vous aider a faire progresser votre carriere. En tant que l'une des entreprises de soins de sante les plus importantes et les plus prosperes au Canada, nous sommes heureux d'offrir une grande variete d'opportunites gratifiantes et de perspectives de carriere passionnantes, y compris la formation axee sur les competences, le mentorat et la formation. la formation continue.

RESPONSABILITES CLES ET REPARTITION DU TEMPS

Coordination efficace des recommandations et saisie de donnees 60 %

Examine la documentation du dossier du bailleur de fonds pour s'assurer que les informations fournies sont completes ; identifie les informations manquantes ; demande les informations manquantes au bailleur de fonds ; controle et suit les informations medicales manquantes avant l'evaluation (pour certaines evaluations). Detecter tout conflit d'interets potentiel dans les dossiers recus. Planifier avec precision les evaluations et les traitements, et confirmer les clients, le cas echeant, dans le systeme de planification, dans les delais prevus et conformement aux accords de niveau de service. Telecharger les informations medicales et de reference et completer le profil du client dans ClinicMaster, en veillant a l'exactitude de la saisie des donnees.
Completer les dossiers et assurer le suivi avec la source de reference pour toute information manquante.
Vous vous comportez avec integrite et dans le respect des meilleures pratiques et de la politique de l'IBC, y compris la politique de confidentialite.
Collaborer avec le chef d'equipe pour resoudre les problemes d'execution et identifier les possibilites d'amelioration de l'equipe, du programme et/ou du service.

Offrir un service a la clientele exemplaire 30 %

Communiquer avec les clients et les bailleurs de fonds en temps utile en ce qui concerne la programmation et la gestion de l'information. Utiliser des strategies efficaces de service a la clientele pour repondre au telephone et au courrier electronique, prendre les messages et assurer un suivi en temps opportun. Se tient au courant des politiques en matiere de protection de la vie privee, de confidentialite et de code de conduite. Developpe des relations avec les sources d'orientation afin de devenir un conseiller de confiance, en s'appuyant activement sur une connaissance et une comprehension approfondies des besoins des sources d'orientation. Facilite la navigation des offres de services avec les sources d'orientation et les equipes cliniques afin de s'assurer que les orientations sont enregistrees de maniere appropriee.

Administration generale 10 %

S'efforcer d'atteindre ou de depasser les exigences des bailleurs de fonds en matiere de gestion des processus et d'efficacite operationnelle. Communiquer au chef d'equipe tout obstacle a la realisation des indicateurs cles de performance.

CONNAISSANCES, FORMATION ET EXPERIENCE

Plus de 2 ans d'experience dans un role de service a la clientele. Formation post-secondaire en bureau medical/administration des affaires, ou equivalent. Experience reussie dans le domaine de l'accueil des clients dans le cadre d'une reservation multi-sites. Une experience dans le domaine de la sante est un atout. Solides competences en communication professionnelle (en francais) et niveau intermediaire en anglais. Competences en matiere d'experience client Competences en matiere de planification, d'organisation et d'execution de taches multiples Capacite d'analyse et aptitude a resoudre des problemes complexes et a prendre des decisions Capacite et flexibilite pour travailler avec de multiples parties prenantes Capacite a travailler en equipe et de facon autonome

Pourquoi travailler pour le groupe Sante CBI

Nous comptons parmi les entreprises de soins de sante les plus importantes et les plus diversifiees du pays ; Nous proposons des programmes de formation et d'education sophistiques a nos employes ; Nous sommes fiers de notre engagement envers la communaute ; Nos plans de developpement vous aident a maximiser votre potentiel ; Nos programmes de reconnaissance font en sorte que votre travail acharne ne passe pas inapercu.

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The Care Coordinator, reporting directly to their Team Lead, will work closely and collaboratively with referral sources, clinics and other stakeholders as required to manage referrals through an effective and efficient process that results in appropriate access to care. The Care Coordinator is accountable for providing a high quality of customer service that exceeds the standards and expectations of CBI Health and stakeholders and will be accountable for optimal referral management.


Working Conditions: remote Hourly rate: $20-24.10

Working at CBI Health Group

If your passion is helping others and you want to make a real difference in the lives of people and families in your community, CBI Health Group has everything to help you advance your career. As one of Canada's largest and most successful healthcare companies, we are pleased to offer a wide variety of rewarding opportunities and exciting career prospects, including skills-based training, mentoring and training. continuing education.

KEY RESPONSIBILITIES/ACCOUNTABILITIES AND TIME ALLOCATION

Effective Referral Coordination and Data Entry - 60%

Reviews funder case documentation for completeness of the referral information; identify missing information; request missing information from the funder; monitor and follow-up on missing medical information prior to Assessment (for select assessments). Screens for any potential Conflict of Interest in referrals received. Accurately schedules assessments and treatments, and confirm clients, when appropriate, in scheduling system within targeted timelines and in accordance with SLAs. Uploads referral and medical information and completes client profile in ClinicMaster, ensuring accurate data entry. Completes files and follow up with referral source for any missing information. Conduct yourself with integrity and in alignment to Best Practice and CBI policy including Privacy policy. Collaborates with Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or service.

Provide exemplary customer service - 30%

Communicates with clients and funders in a timely fashion regarding scheduling and information management. Utilizes effective customer service strategies to answer phones/emails, take messages and provide follow up in a timely manner. Maintains knowledge of privacy, confidentiality, and code of conduct policies. Develops relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needs. Facilitates navigation of service offerings with referral sources and clinical teams to ensure referrals are booked appropriately.

General Administration - 10%

Work to meet or exceed funder referral requirements regarding process management and operational efficiency. Communicate to Team Lead any barriers in achieving KPIs.

KNOWLEDGE, EDUCATION AND EXPERIENCE

2+ years previous experience in a customer service role. Post-secondary education in medical office / business administration, or equivalent. A track record of successful experience in client experience in a multi-site booking. Healthcare experience is an asset. Strong professional communication skills (in French) and intermediate level in English Customer experience skills Planning, organizing and multitasking skills Analytical ability and ability to solve complex problems and make decisions Ability and flexibility to work with multiple stakeholders Ability to work in a team and independently

Why work for the CBI Health group

We are among the largest and most diversified health care companies in the country; We provide sophisticated employee training and education programs; We are proud of our commitment to the community; Our development plans help you maximize your potential; Our recognition programs ensure your hard work doesn't go unnoticed

What CBI Health offers you

Continuous learning and skills development, including management opportunities Training and mentoring from a national network of experts Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer

About Us

For millions of Canadians, CBI Health is where better begins. We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better. Learn more at cbihealth.ca.



CBI Health is proud to be recognized by Deloitte as one of

Canada's Best Managed Companies

for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.


CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.



We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.