Job Description

JOB INFORMATION

Requisition ID:

12290

Number of Vacancies:

1

Department:

Streetcar Infrastructure (20000709) - Overhead Supervision (30000208)

Salary Information:

$87,596.60 - $109,509.40

Pay Scale Group:

08SA

Employment Type:

Regular

Weekly Hours:

35

Off Days:

Saturday/Sunday

Shift:

Day (Onsite)

Posted On:

December 24, 2025

Last Day to Apply:

Janurary 07, 2026

Reports to:

Manager, Overhead

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision:

Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission:

To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

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Are you looking for a new and exciting job opportunity? We are currently seeking a Coordinator, Training and Quality Assurance to join our Streetcar team!



The Coordinator, Training and Quality Assurance will be responsible for overseeing the development, implementation and on-going management of the department training program for all staff and unionized employees.

What You Will Do

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You will provide day-to-day leadership within the portfolio by developing and maintaining a comprehensive training program that ensures the curriculum remains current and aligned with work requirements, legislation, safety standards, TTC policy, and industry best practices. As the subject matter expert, you will lead all departmental training initiatives and oversee courses offered through internal TTC sources such as the Operations Training Center (OTC), Employee Development, Safety and Environment, as well as external vendors. You will be collaborating with management and supervisory personnel, you will identify training needs, forecast budgets, and ensure curriculum development reflects job functions, legislative requirements, and safety standards.



Your responsibilities include forecasting training demands, coordinating with internal suppliers, delivering training sessions, and preparing printed and electronic materials, including lesson plans, workbooks, and teaching aids. You will assess current and future training needs through research, surveys, and policy reviews, and develop department-level safety programs while managing the rollout of corporate and group initiatives. Additionally, you will implement quality control methods for training, audit courses, coordinate action plans, and publish performance measures related to quality assurance. Acting as the department's Learning Management System (LMS) and SAP coordinator, you will provide guidance on system use, participate in LMS/SAP project teams, and support integration of new learning technologies.

Skills

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Maintain documentation and historical records Apply the principles and practices of quality assurance Plan and organize activities / projects to meet section and organizational goals Use office technology, software and applications Train and instruct individuals and / or groups Communicate in a variety of mediums

What Qualifications Do You Bring

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A post-secondary college diploma or university degree in a related discipline, or a combination of education, training and experience deemed to be equivalent. A certificate in Adult Education, Teacher/Trainer of Adults or Adult Learning & Development is considered an asset. A certification in occupational health and safety technology or Canadian Registered Safety Professionals (CRSP) would also be considered an asset. Your application will reveal extensive knowledge of planning and scheduling techniques, as well as monitoring and control methodologies. Ability to forecast the training needs of a large department including potential budgetary requirements. Experience using a Learning Management System (LMS) / Learning Centre (SAP) or similar to track, report, create and deliver training sessions, courses or programs within a large staff and unionized environment. Knowledge of the operations and services available through the Ontario Ministry of Labour, Training and Skills Development. This includes programs that support apprentices, skilled trades and industry training. In addition, knowledge of technical and safety training mandate by this ministry. Strong knowledge of instructional techniques and the ability to effectively deliver a comprehensive range of training programs to diverse groups in classroom ranging in size from small to large groups. Highly developed facilitation, analytical and communication skills to deliver safety training to all employees in the department. Your application will reveal strong problem solving, organizational, interpersonal, verbal and written communication and presentation skills. Must have strong knowledge of personal computers and computerized applications i.e. Microsoft (Excel, Office, Outlook, PowerPoint and Word). Strong knowledge Crystal reports and experience developing reports; ability to operate and trouble shoot multi-media equipment. Additionally, you must remain up to date on current legislation, including, but not limited to, Ontario Human Rights Code, AODA, Occupational Health and Safety Act, plus various construction and building codes as they relate to training. Must successfully complete Subway/SRT Rule Book certification (including recertification as appropriate).

What We Offer

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Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve. One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan. A comprehensive package that covers health, dental, vision and more. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:


The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited. All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person. You will not disseminate or disclose to any person any interview question.




Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC's hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.



We thank all applicants for their interest but advise only those selected for an interview will be contacted.