Job Description

Position Summary:

The Coordinator, Ticket Operations will be responsible for, but not limited to, all aspects of the management of the Regina Pats ticket operations, as well as the management and maintenance of the Regina Pats Ticketmaster Archtics Ticketing System. This position will execute, provide direction and leadership of the delivery of all ticket related functions for the Regina Pats. In liaison with the Director of Sales and Vice President, Business Operations, this position is responsible for maximizing revenues in the areas of season tickets, single game tickets, premium tickets, flex packs and group tickets, as well as the creation and implementation of various other ticket packages and strategies. This position will also work with the marketing and communications departments to develop and implement a yearly marketing and advertising campaign for the sale of all tickets. This position will also work with the sponsorship department to deliver and fulfill tickets sold to corporate partners. The Coordinator, Ticket Operations will assist the Director of Sales, Controller, Vice President, Business Operations and CEO in creating effective reporting practices related to ticket sales revenue, ticketing expense management and assist in delivering high levels of customer services.

This role collaborates with internal departments, external vendors, and customers to uphold excellent service standards and ensure accuracy across all ticketing systems. The ideal candidate has a detail-oriented mindset, strong communication skills, and a passion for live events or sports entertainment.

Key Responsibilities:

Lead day-to-day management, implementation and service of the Ticketmaster Archtics and My Pats Account Manager System;

Managing financial reporting related to ticket revenue, trends and forecasting;

Assist with ticket pricing structure and ticket options;

Work with the Marketing and Sales teams to develop and execute a yearly Ticketing Marketing Plan;

Execute the creation, administration and build of all Regina Pats events in the Ticketmaster Archtics System, Ticketmaster Event Management Online Tool System and My Pats Account Manager System (preseason, regular season and playoffs, season tickets, vouchers and experiences);

Complete strategic management of ticket inventory for group sales and online sales;

Process season ticket sales, renewals, packages, vouchers, group and team packages, fundraising programs, sponsor ticket payments and ticket fulfillments;

Development and management of season ticket renewals, including invoicing, processing of payments and creation and management of payment plans;

Create and run detailed sales reports (gameday sales, scanned attendance, season ticket sales and Ticketmaster reports);

Collect and process orders or refunds for complimentary, single game, group, fundraising, premium and season tickets;

Day-to-day management and execution of one-to-one inbound customer sales via in inbound office, over the phone and email ticket requests;

Lead, perform and provide exceptional customer service to fans, partners and the general public when assisting with and fielding ticketing related questions and inquiries. Troubleshoot all issues, including inquiries as it relates to the My Pats Account;

Problem solve and troubleshoot ticketing issues and problems including ticket scanning/entry, digital entry and Account Manager access;

Work collectively and efficiently with the Brandt Centre Box Office staff, Security staff and Guest Relations staff to ensure all ticketing policies and procedures are being followed;

Manage ticket inventory, allocations, and holds in coordination with internal stakeholders;

Process and fulfill internal and external ticket requests, including VIPs, sponsors, staff, and media;

Support the implementation of mobile ticketing, digital delivery, and other tech initiatives;

Monitor ticket sales trends and provide insights to the Director of Sales and Vice President, Business Operations;

Ensure compliance with all ticketing policies and data security standards;

Track and report ticket sales data to the Finance Department on a daily, weekly, and monthly basis (as per the frequency requested by the Finance Department);

Generate and maintain accurate sales reports using CRM and ticketing systems;

Reconcile ticket sales revenue with finance records, ensuring accuracy and compliance with internal policies;

Collaborate with the Finance Department to provide timely and detailed ticket sales summaries and projections;

Assist in forecasting revenue trends based on ticket sales performance and historical data;

Support audit processes by providing sales documentation and assisting with ticket revenue inquiries;

Monitor and analyze ticket sales performance metrics, highlighting variances or discrepancies as needed and bringing those to the attention of the Director of Sales, Vice President, Business Operations and the Finance Department;

Contribute to the development and refinement of reporting processes to enhance efficiency and accuracy;

Perform other duties, including on gamedays, as assigned.

Qualifications:

Bachelor's degree in Business, Sports Management, Event Management, or related field (or equivalent experience);

2-3 years of experience in Ticketing, Box Office operations, or customer service (sports or live events preferred);

Proficiency with ticketing platforms such as Ticketmaster, Paciolan, or similar;

Strong Excel and data reporting skills;

Strong presentation skills;

Strong strategic thinking abilities and communications skills;

Excellent organizational and time management skills;

Ability to work evenings, weekends, and holidays as required for events;

Strong interpersonal skills and customer service orientation;

Ability to multitask in a fast-paced environment and resolve issues efficiently.

Preferred Qualifications:

Experience with CRM systems (e.g., Salesforce, Archtics);

Knowledge of ticketing compliance and regulations;

Familiarity with mobile ticketing solutions and fan experience technology.

Working Conditions:

Office and event-day environment;

May involve standing for extended periods during events;

Flexibility in work hours is required based on event schedules.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Work Location: In person