Job Description

Location

Hudson's Bay Centre - 2 Bloor Street East

Business

At Brookfield Properties, our global network and relationships are here for our tenants and partners wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play dont just coexist, but thrive. If youre ready to be a part of our team, we encourage you to apply.



DESCRIPTION:

This position assists the Manager, Security & Life Safety in overseeing the day-to-day functioning of Security and Life Safety operations including the overall safety and security of tenants, staff, contractors, and the public at 2 Bloor Street East and 2 Queen Street East, consisting of commercial office space, retail, restaurants, as well as parking.

This role will help ensure compliance as determined by Brookfield Properties and Government Regulations by applying Security Risk Management principles to mitigate risks, and protect assets, as well as the Brookfield brand.

This role will be primarily responsible for the emergency management at the facilities and the day-to-day oversight of the physical security (contract guard force) operations. To include but not be limited to Life Safety audits, Inspections, and reporting within each property.

RESPONSIBILITIES:

Maintain tenant relationships, meet with tenants regularly, review all tenant billing and reports

Monitor and coordinate inspection and maintenance of Life Safety & Security Systems

Obtain and manage guarding quotes as needed or requested

Process purchase orders for the contract guard force (contracted, non-contracted, and charge-back hours) and act as the initial review of related invoices for the Assistant Manager, Security & Life Safety

Oversee guard force scheduling for regular and additional hours to meet all Brookfield and tenant expectations

Oversee the regular BEAT team exercises with the assistance of the Manager

Manage guard contractor KPI reporting and act as the initial point of contact for day-to-day operations

Regularly edit and distribute reports to department managers

Prepare and coordinate Emergency Preparedness training

Prepare and coordinate Fire Warden training

Assist the Assistant Manager with investigations as required

Member of the JHSC

Other duties as assigned or required

Compliance:

Ensure compliance with all local, provincial, & Federal laws pertaining to Life Safety, Health & Safety & Security

Perform and report on regular Life Safety audits and inspections ensuring the complex stays within expectations

Design, create and implement policy and procedures to ensure that the best safety practices are being followed

Identify opportunities for continuous improvement of the department operations, policies, and procedures

Maintain policy and training documents to establish due diligence

Plan and assist with annual fire evacuation exercises. Provide training for all occupants, including tenants, staff, and contract service providers

Assist with required investigations and compilation of internal and external reports

Participate in the planning and maintenance of property operational budget and capital projects

Leadership Responsibilities:

Assist with supervision of staff in addition to indirectly supervising up to 25 contract staff

Act as back-up for the Manager, Security & Life Safety

Provide adequate training for staff to ensure duties are performed safely and effectively

Provide and/or facilitate education and training to tenants, staff, and contractors to create a safe and secure environment

Must be prepared in case of emergencies: carry cellphone and 24-hour emergency contact information

Must be available to work flexible hours, including various shifts and after hours

QUALIFICATIONS

SERVICE / PERSONAL SKILLS:

This position requires a dedicated team player with a strong commitment to providing excellent customer service. Superior interpersonal and communication skills (written and verbal) are necessary in addition to a professional telephone manner. Organizational, time management, multi-tasking, and presentation skills are essential. The ideal candidate will possess strong leadership qualities; including the ability to supervise, develop and motivate staff as required. Proven problem-solving, dispute resolution, prioritization, and decision-making skills are needed to perform successfully in the role.

EXPERIENCE & TECHNICAL SKILLS:

A minimum of 3 years of direct experience in security and life safety is required

Knowledge of current security industry practices is required

Experience with security and life safety issues in a high-rise commercial office building is preferred

Experience working with budgets and budget-related processes is preferred

Experience in Emergency Management

Experience participating in a JHSC

Ability to read and interpret Federal and Provincial legislation: Criminal Code; Trespass to Property Act; Occupational Health & Safety Act; Workplace Safety & Insurance Act; Canadian & Ontario Building Code; Fire Code

Experience with MS Word, Excel, PowerPoint, and Access, as well as Adobe

Knowledge of CCURE 9000 is considered an asset

Knowledge of Genetec Security Centre is considered an asset

Knowledge of Lotus Notes is considered an asset

EDUCATION/DESIGNATIONS/LICENSES:

Post-Secondary education in security or law enforcement or related discipline is required

Post-Secondary education in Emergency Management or related discipline is an asset

Certified JHSC Member under the Occupation Health & Safety Act is considered an asset

APP, CPP, PSP or CPTED certification is an asset

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Brookfield Properties