Job Description

Job Category: Administrative Support
:
This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.
This position is a part of the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package.
Location - This role is in-person at North Campus, Edmonton.
Position Summary
The Coordinator, Residence Care helps achieve the University of Alberta's goals by fostering a caring, student-focused residence environment. This role is part of the Community Support team, supervised by the Supervisor, Residence Life- Community Support.
Specifically, the Coordinator, Residence Care is key in fostering residential learning environments that are specific to the diverse needs of the community and include the following: the provision of wellness programs and support services to help students succeed; the provision of one-on-one support to students needing enhanced care in order to connect them to professional services on campus and in the greater community; the provision of direct coaching to student staff as they work to support students who need enhanced care, the ongoing training and support of student staff on mental health, wellness and health support practices, and resolving student issues. This position will focus on delivering proactive and reactive support to the residence community.
This role does not provide counselling to students. A primary component of the incumbent's work will be supporting students experiencing thoughts of suicide or otherwise at risk of harm to themselves. They will also support those impacted by sexual violence, including offering support and managing the triage of cases to the Student Success and Experience office for implementation of options under the Sexual and Gender-Based Violence Policy and/or Student Conduct Policy.
Responsibilities:
With oversight from the Supervisor, Residence Life - Community Support, the Coordinator, Residence Care, oversees the management of the day-to-day support for students of concern.
This includes:

• Meeting with students on a one-on-one basis to provide case management support and get them connected with campus and community resources. This role does not provide ongoing, long-term one-on-one support or counselling to students
• Ensuring everything is documented appropriately in Advocate and shared with the Helping Individuals At Risk (HIAR) team and Student Success and Experience (SSE) as needed.

Qualifications:
Education

• Bachelor's degree in a related field and 2-3 years of experience working in a complex and confidential environment; consideration may also be given to other combinations of education and experience.

Skills

• Experience working with diverse populations, including but not limited to LGBTQ2S+, Indigenous students, students with disabilities and International students.
• Experience working in student case management. Ability to synthesize and conceptualize complex situations and use appropriate professional judgment.
• Experience in threat assessment and risk management, as well as mental health, behavioural issues and substance use issues.
• Demonstrated decision-making ability in the face of adversity; ability to analyze possible courses of action and determine strengths and possible consequences of each course of action before making a decision.
• High level of critical thinking, analytical, statistical and problem-solving skills. Ability to deal with diverse issues, multi-task and prioritize.
• Proven ability to work collaboratively with individuals with various backgrounds and experiences, including senior administrators, faculty, staff, students and the community.
• Effective written and verbal communication skills.
• Ability to effectively communicate sensitive material.
• Excellent emotional regulation skills.
• Proficiency with computers, including the Google suite, and web-based databases (eg. Symplicity Advocate).

Knowledge

• Extensive knowledge of suicide intervention, violence prevention, and current trends in early intervention and privacy legislation.
• Comprehensive knowledge of the various areas within the University community, its policies and procedures.
• Strong understanding of student services, staff services (for student staff), and Helping Individuals At Risk Policy and Procedures.
• Knowledge of a wide variety of resources on campus and in the community.

Application Instructions
Click "Apply Now" to submit your cover letter and resume in one PDF document.
About Us:
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Metis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes de toute orientation sexuelle ou identite et expression de genre; et toutes les personnes qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
About the Team:
The provides the operational foundation that supports the University of Alberta's academic and research mission. This role leads the delivery of integrated services that foster a thriving, high-performing university environment.
The Vice-President oversees the development and management of campus infrastructure, secure and sustainable IT systems, strategic human resources, financial stewardship, and procurement services. The portfolio emphasizes service excellence, operational efficiency, and continuous improvement to meet institutional goals.
Key departments reporting to this portfolio include the University Initiatives Office; Campus Services; Asset Management and Operations; Utilities; Integrated Asset Management; Finance, Planning and Procurement; Human Resources, Health, Safety and Environment; Shared Services; Information Services and Technology; Internal Audit and Enterprise Risk Management; Infrastructure Planning, Development and Partnerships; and Supply Management Services.

Skills Required