Job Description

Company Description
Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

The Coordinator, Promotions is responsible for assisting in the implementation and tracking of all approved promotions. This role assists in the maintenance of key communication vehicles and reporting related to promotions. WHAT YOU’LL DO:

• Manage set up and implementation of online promotions and discounts, including pricing changes, mass promotions and QA
• Support merchandising of select promotions and promotional campaigns, assisting with day-to-day promotional merchandising
• Support with day-to-day tasks including merchandising, list updates, on request
• Coordinate with various cross-functional partners to meet promotional deadlines
• Work with stakeholders to ensure site merchandising of promotions is aligned with cross-functional initiatives (inbound marketing, retail marketing, Loyalty communications, etc)
• Assist with internal promotions communications and ensure information is captured and regularly maintained.
• Coordinate with stakeholders to deliver tasks on time and flag risks
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback
• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

Qualifications
WHO YOU ARE:

• Bachelor’s degree in Commerce or equivalent degree
• Minimum of 2 years of Retail experience.
• Salesforce training, or similar promotion tool, required
• Extremely Detail oriented
• Ability to work independently
• Stress resistant
• Good communication & teamwork skills
• Excellent organizational skills
• Good knowledge of systems including Microsoft Office Platform with advanced knowledge in Excel. Knowledge in Access and SharePoint preferred

Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. WELCOME HOME