Job Description

Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada\'s preeminent leader in delivering top quality sport and entertainment experiences and one of North America\'s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League\'s Toronto Maple Leafs, the National Basketball Association\'s Toronto Raptors, Major League Soccer\'s Toronto FC, the Canadian Football League\'s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.As part of the Premium LIVE Team, you will be responsible for supporting our sales executives with the execution of the day-to-day admin operations of our growing Music & LIVE event portfolio. Additionally, you will be apart of the Ticket Sales team, your focus will be selling our premium spaces within a menu of products to support LIVE Events at Scotiabank Arena, Budweiser Stage, HISTORY, and Coca-Cola Coliseum. To be successful in this role, you must be a proactive, goal-oriented individual who thrives in a high-paced business environment and shares our common purpose to unite and empower employees to create extraordinary moments for music & live entertainment fans!The successful candidate will be ambitious, hard-working, and coachable individual who is passionate about growing a career in sales within music & live entertainment. This is a 12-month, part time (32 hours) entry-level sales position that is built on a strong foundation of learning the fundamentals through administrative tasks, outbound activity, on-going training, and development.

• Contribute to a collaborative sales culture that drives results across MLSE properties & Live Nation properties with a focus on Music & LIVE Events.
• Effectively manage order processing through the ticket booking system by adhering to proper administration processes.
• Create and communicate pricing documents for upcoming LIVE events at Budweiser Stage, HISTORY, Scotiabank Arena, and Coca-Cola Coliseum.
• Support with pre-show communications to align all team\'s involved.
• Support execution of go-to-market plans on variety of LIVE event initiatives.
• Manage email communication software and efficiently organize all customer data.
• Oversee Premium Live Inbox for same-day shows on evenings and weekends.
• Provide outstanding service through inbound and outbound calling campaigns.
• Input & manage data effectively utilizing CRM platform.
• Participate in special projects and perform other related duties as requested.
• Collaborate with Ticket Operations, Marketing, Partnerships, and entire Ticket Sales & Membership teams to reach department goals and objectives.
• Driving revenue in strategic & creative ways through cold calling, marketing campaigns & social selling with a focus on B2B (Business to Business) and B2C (Business to Consumer) sales.
• Selling a full menu of ticket products, including but not limited to flex/partial season, group hospitality, executive suite rentals and premium ticket packages.
• Identify prospects & decision makers for new sales opportunities through centers of influence, and referrals and execute hosting opportunities for potential prospects.
• Provide extraordinary customer service by ensuring prompt and thorough responses for all inbound and outbound communication.
• Adapt and be prepared to pivot quarterly focus as the demands of the business cycle evolve.
• Prepare and execute presentations to prospective clients.

QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• A self-starter with a professional demeanor and presence.
• Available to work evenings, weekends and holidays as the business need arises.
• Comfortable and capable of delivering within a fast-paced environment.
• Strong time management and organizational skills.
• Strong verbal and written communication skills
• Proven sales track record an asset.
• An ongoing awareness and responsiveness to client satisfaction.
• Demonstrated ability to build and develop long lasting professional relationships.
• Willingness to be coached with the bravery to take risks and learn from the results.
• Highly motivated individual with a strong desire to build a career in music the business.
• Demonstrated to perform well under tight timelines; prioritize simultaneously, while working independently.
• Any experience in developing sales and service relationships is preferred.
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
• Ticketmaster and/or ARCHTICS knowledge is an asset but not essential.
• Salesforce knowledge would be an asset but not essential.

Additional InformationApply by: May 28th, 2024We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

MLSE