Job Description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canadas leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you! We offer our GTAA members amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.
Position Summary: Reporting to the Manager, Pass/Permit, this position is responsible for the responding to telephone requests for bookings in the Pass/Permit Office, pre-vetting online document submissions as well as reviewing documentation at the front desk to verify accuracy and completeness and for processing applications for a variety of services in a professional manner at all times.
Key Accountabilities:

• Prepare, amend, validate, process and challenge requests for all pass/permits issued by the unit
• Provide front line response in the cost recovery of monies generated
• Receive clients and review for accuracy and completeness, a wide variety of documentation and instruct clients of incomplete information to ensure all forms submitted meet legislated and GTAA standards/policies
• Verify that applicants have not been identified as persons not to be allowed access to restricted areas and maintain a high level of confidentiality in dealing with and protecting each clients personal information
• Provide advice to clients and must be knowledgeable in all relevant pass/permit issuance practices/procedures associated with the multi-tasked operation
• Responsible for maintaining client/individual accounts by ensuring all relevant data is properly recorded and that discrepancies are brought to the attention of the Supervisor
• Ensure the highest level of customer service is achieved and maintained through each encounter, despite occasional argumentative clientele
• Evaluate requests for passes/permits based on need/right of entry into restricted area
• Cross-reference databases for validation and ensure no limitations or restrictions have been imposed prior to issuance of any pass/permit
• Assist in the audit function by alerting Supervisor of persons/companies holding or withholding payments for outstanding pass/permits, denying services to persons/companies not in good standing

This is a unionized position with an hourly wage of $37.86, based on a 37.5 hour work week. If you are the selected candidate, you must be available to commence the duties of the position once a selection decision has been made. As part of the competitive process, you will be required to complete a practical test.
Qualifications:

• High School Diploma or an acceptable combination of education, training and/or experience
• Minimum 1-2 years of experience in data processing in a client/service-oriented environment
• Possess strong computer and computer keyboarding skills with an ability to obtain a minimum keyboarding speed of 20 words per minute with a 90 % accuracy
• Able to obtain and retain a Transportation Security Clearance

Knowledge, Skills and Abilities:

• Knowledge of: Federal Government Regulations and measures, GTAA regulations, policies and procedures, and Civil Aviation Regulations related to Restricted Area Access Control and pass/permit issuance
• Practical ability to use specific equipment and systems (i.e. Computerized Restricted Area Pass (RAPS) program, Restricted Area Identity Card (RAIC) program, Printers associated with RAP and RAIC program, camera, scanners and Automated Fingerprint Identifications System (AFIS)), and other systems
• Demonstrate effective keyboarding skills, computer literacy, the ability to properly file documents, interpersonal skills, client/customer service skills, conflict resolution skills, collaboration, and problem-solving skills
• Dependability and sound judgment in order to establish and maintain effective working relationships with co-workers and outside agencies
• Basic use of Microsoft Office Suite, including word, excel
• Strong attention to detail with the ability to consistently produce work of high quality
• Excellent oral, written and listening communication skills as well as the ability to cope with very full workloads and handle stress associated with frequent conflict and confrontations are also requirements of the position

The GTAA is a federally regulated private sector. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time. The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.