Job Description

Competition # : 46948
Department: Service Nova Scotia
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 28-Sep-25 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At Service Nova Scotia (SNS), we collaborate with citizens, businesses, and municipalities to provide access to various government programs and services. We support the public sector in delivering programs and services that Nova Scotians rely on.
As a proud public servant, you will work with us to build a stronger province by promoting coordinated action, discipline, and fiscal sustainability. Our focus remains on safe and connected communities, healthy population, quality education, and inclusive economic growth.
About Our Opportunity
As the Coordinator, Operational and Service Excellence (O&SE,) you will be part of a highly motivated team and be responsible for the primary accountabilities outlined below within the vibrant O&SE corporate deployment. The deployment delivers a variety of services, programs, and training in partnership with business areas across government and your role will be integral to delivering efficient and seamless operations. This role provides challenging and rewarding experiences, growth opportunities, and satisfaction working in a high performing team. Comprehensive support and ongoing training will be provided to promote your individual success as well as effective teamwork in a fun work environment.
Primary Accountabilities
Some of the primary accountabilities in this role include:

• Coordinating all aspects of the O&SE deployment that includes but not limited to the development, implementation, operations, evaluations, identifying gaps, improving, growing, promoting, reporting, events, and updating the deployment.
• Managing the O&SE SharePoint platform that include organizing, updating, improving, maintaining, and tracking the deployment performance using visual management principles on the platform to ensure the different elements of the deployment are functioning effectively.
• Automating processes using Microsoft Power Automate integrated with other Microsoft Office Suite software including SharePoint.
• Administering financial services for the deployment such as invoicing, purchasing, recording, reporting, liaising with the finance area, and others.
• Managing the communication hub for O&SE with business areas, staff, stakeholders, and any others.
• Researching, analysing, and recommending the latest techniques, software, and methodologies to improve the O&SE deployment.
• Organizing and overseeing the O&SE training through the Learning Management System.
• Interviewing, counseling, and assessing the potential interested parties and recommending the right O&SE offerings to resolve their business pain points.
• Managing the O&SE contracts with vendors.
• Assisting in the design, development, and implementation of the O&SE deployment offerings to continuously improve the offerings. The offerings include business process improvement Lean Six Sigma services, programs, and training, and any others in support of the business areas.
• Supporting the business process improvement experts during their partnership with business areas.
• Managing the deployment operational annual calendar of events, planning, and organizing different activities within the deployment and the O&SE team.
• Continuously improving processes to support effective deployment delivery and implantation.
• Any others as assigned for the purposes of the deployment operations.

Qualifications and Experience
To be considered for this opportunity, you are passionate about operational excellence and effective quality service delivery. You possess exceptional interpersonal and business relationship skills. Proven experience in leading improvement initiatives and resolving business pain points, coupled with an ongoing drive for process improvement, is essential. You successfully manage multiple tasks simultaneously while maintaining a bird's eye perspective. Efficient working both independently and within a high-performing team, in either remote or office settings are critical. Additionally, you thrive in diverse and positive environments.
Key Requirements:

• Bachelor's degree with at least 1 year or more of similar experience to the above primary accountabilities.
• Certified in Lean Six Sigma Green Belt certification from a reputable organization with at least 1 year of process improvement experience using the principles.
• Significant working and demonstrable experience with Microsoft Office Suite including Microsoft Power Automate.
• Outstanding coordination, organizational, and planning abilities.
• Exceptional communication skills, written, verbal, and nonverbal, in building and maintaining business relationships.
• In depth and demonstrable knowledge of managing a SharePoint platform including the back end of the platform.
• Passion for continuously improving the way of operations.
• Multitasking skills in working on multiple tasks, strong time management, prioritizing, and overseeing activities to effectively meet business objectives.

We will assess the above qualifications and competencies using one or more of the following ways: written examination, standardized tests, presentations, interview(s), reference checks, and any other ways.
Equivalency
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Some examples of equivalences would include:
-2 year college degree + 3 years of experience
-5 years of related experience
-1 year diploma + 4 years of experience.
Benefits
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here:
What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths for Nova Scotians.
• Department Specific Flexible working schedules.

Pay Grade: PR 06 - PR 10
Salary Range: $1,924.95 - $2,760.42 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Skills Required