Job Description

PURPOSE OF THE POSITION:The Coordinator Onboarding plays a pivotal role in guiding customers through CPKC\'s shipping processes, covering finance, inventory, transit, and business reviews, and facilitating communication with internal teams. Positioned in a dynamic environment that values continuous improvement and customer satisfaction, this position challenges individuals to deliver their best, grounded in CPKC\'s principles. The role also involves representing customer interests in service-related issues and upholding CPKC\'s integrity and confidentiality standards.This position is based in Winnipeg, Manitoba or Kansas City, Missouri.POSITION ACCOUNTABILITIES:

• Deliver exceptional onboarding experiences to customers
• Enhance the quality of interactions and promptly address issues with electronic offerings
• Set up and train new users on various web applications,
• Deploy and support electronic solutions, and conduct remote training and knowledge-sharing sessions
• Meet customer needs in a timely and cost-effective manner while actively seeking feedback for service improvement
• Possess a basic understanding of customer businesses and provide data to internal teams based on analysis of trends and needs
• Provide technical guidance, work on new technology projects, and contribute to the development and testing of web applications
• Manage small projects to enhance customer usability and functionality
• Address internal and external issues effectively

POSITION REQUIREMENTS:

• Bachelor\'s degree in Management, Economics, Marketing, Business, or related field
• 2 years\' experience in customer service or railway processes
• Proficient in MS Office software and advanced Excel
• Strong in relationship management and multitasking
• Excellent analytical skills and ability to handle difficult customer interactions professionally
• Skilled in written and oral communication, with the ability to influence across the organization
• Proficiency in both English and Spanish is beneficial
• Highly customer-focused with the ability to work under pressure and meet strict deadlines
• Capable of managing multiple projects and willing to travel up to 10%
• Available for on-call duties, as well as working on holidays and weekends when necessary

:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.Background Investigation:The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Reference check

Management Conductor Program:Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.For our US applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities . For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 103257
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Winnipeg, Manitoba
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 5
• Job Available to: Internal & External

#LI-ONSITE#LI-JS1Location:Winnipeg, MB, CA, R3B 0X3 Kansas City, MO, US, 64105

Canadian Pacific Railway