Do you thrive on challenges that combine precision, analysis, and cross-functional collaboration? Are you looking for a stimulating role within an innovative and dynamic company? If so, this opportunity is for you!
By joining our team, you will play a key role in ensuring the smooth operation of our commercial activities, while collaborating with colleagues and partners around the world.
Responsibilities
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Specifically, you will be expected to:Prepare quotes and provide support to account managers
Participate in the renewal process of technical support contracts
Respond to internal and external customer requests by email and phone
Analyze customer requests to ensure compliance and efficient processing
Process evaluation requests and issue software licenses
Coordinate the assignment of application specialists to sales activities
Update and maintain data in the CRM system
Support our global network in deploying our enterprise solution
Qualifications
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Have at least three years of experience in customer service
Be highly proficient with the Microsoft Office suite and familiar with CRM tools (knowledge of Salesforce is an asset)
Possess an advanced level of English, both spoken and written Be autonomous, resourceful, and an effective communicator
Collaborate actively in a team, both in person and remotely
Demonstrate strong analytical skills and openness to change
Manage priorities effectively and stay well organized
Be meticulous and quality-focus
Respond professionally to internal and external requests
Show interest in structured and organized administrative work
InnovMetric offers excellent working conditions:
Flexible work schedule, allowing for a good balance between personal and professional life
Possibility of teleworking
Competitive salary
Group insurance and telemedicine service
Free tea, coffee, and parking
Sports and social activities as well as IMBand music group (check it out on Youtube!)
We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.
Who are we ?
InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 23 000 customers in 100 countries, and the world's largest industrial manufacturers having adopted its PolyWorks solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.
Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 650 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.
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