Job Description

Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?:

We are currently hiring for a

Casual

Coordinator, Morgue Services

to join our

Morgue Services - Regional team

at

Central City Tower

located in

Surrey , B.C.

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Detailed Overview:

Supporting the Vision, Values, Purpose and Commitment of Fraser Health:

Reporting to the Director, Clinical Operations at Royal Columbian Hospital, the Coordinator, Morgue Services, is accountable for the optimization and system-wide improvement of morgue processes related to capacity and congestion across Fraser Health.



The Coordinator develops and recommends Fraser Health regional morgue standards for approval; oversees and facilitates the implementation of the processes and procedures; develops mechanisms to resolve overcapacity issues; facilitates the meeting of the regional morgue committee; collaborates with internal stakeholders (e.g. shared work team, site leaders, and PACT managers) and liaises with external stakeholders such as Coroners Services, funeral homes and other Health Authorities where there is overcapacity issues.



Provides leadership at the Provincial level through membership in the Provincial Morgue Working Group that includes Health Authorities, MoH and BCCSS.



Provides leadership in quality improvement by identifying and addressing capacity/equipment/facilities issues in consultation with the regional committee members; coordinates or conducts audits; service needs assessments and evaluations; sets key metrics and performance standards for analysis and makes recommendations based on the data. The Coordinator also prepares business cases, briefing notes and presentations to senior business leaders.



Provides leadership and direction for the mass casualty response (care of the deceased) including leadership for creating surge capacity as requested.


Responsibilities:
Leads the planning and design of morgue processes and procedures across Fraser Health by developing and recommending FH regional morgue standards in collaboration with internal stakeholders (e.g. shared work team, site leaders, and PACT managers). Oversees and facilitates the implementation of regional morgue processes by ensuring objectives are met and deliverables are on target.

Responsible for the optimization and system-wide improvement of morgue processes related to capacity and congestion across Fraser Health by developing formal mechanisms to resolve capacity overflow, monitoring regional morgue census report, facilitating expired patients placements, following up on all expired patients in morgues greater than seven days with local leaders, and maintains contingency plan for overcapacity/emergency. Serves as the primary liaison with the Coroners Service to assign sites for coroner's cases.

Develops costing and draft proposals for upgrades to existing FHA morgues, as well as, design recommendations for proposals on morgue renovations and new facilities (e.g. hospital redevelopments).

Leads and facilitates the regional morgue committee meetings by establishing agenda, documenting action items for communication to sites, and following up with work/action items.

Provides leadership in quality improvement by identifying and addressing current capacity/equipment/facilities issues in consultation with the regional committee members. Coordinates or conducts audits related to morgue processes.

Provides input and leadership on the morgue information management activities that supports the optimization of morgue capacity and utilization. Collaborates with stakeholders and conducts service needs assessments and evaluation in consultation with regional committee members.

Collaborates with business analytics to generate reports; sets key metrics and performance standards for review and analysis and makes recommendations based on the data.

Acts as a resource on regional morgue services by providing knowledge on issues concerning logistics around mass casualty response, care of the deceased and the coordinationof services between Health Emergency Management BC (HEMBC), coroners'' services, PHSA Provincial Laboratory Services and funeral homes.

Develops and maintains appropriate documentation including action and decision logs. Prepares reports, business cases, briefing notes and presentations related to equipment and renovation initiatives to senior leaders and Executive.

Provides consultation, education and orientation regarding FH morgue standards and process changes to leaders and staff to successfully complete deliverables. Ensures information and resources are accessible to internal stakeholders.

Responsible for monitoring the department budget related to system-wide morgue processes.

Provides status updates to Director on regular basis.

Develops and maintains relationships with internal and external stakeholders.

Performs other related duties as required.
Qualifications:

Education and Experience

Bachelor's Degree in business, health care or related field, plus five (5) years recent, related experience in a health care setting, including two (2) years' experience in coordinating/project management and/or systems development role, or an equivalent combination of education, training and experience.


Valid B.C. Driver's License; and access to a personal vehicle for business related purposes.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

Ability to evaluate, develop and implement new or revised policy, procedures and processes related to access and flow.

Ability to coordinate organization wide projects using structured project management skills.

Ability to develop and maintain effective working relationships with interdisciplinary staff and stakeholders.

Ability to develop and nurture an environment where quality improvement principles are embraced and utilized on a continuous basis.

Ability to resolve issues and persuade others to a point of view.

Ability to operate a standard PC and effectively utilize a variety of software applications to support the initiative management activities.

*

Physical ability to carry out the duties of the position.