Job Description

Title: Coordinator \xe2\x80\x93 Mobilization and Volunteer Resources

Employee working location: Office/in person (Quebec)

\xe2\x80\x8b\xe2\x80\x8bEmployment status: Casual (until September 3)

Salary band: $29.23/hour

The Canadian Red Cross (CRC) \xe2\x80\x93 one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada\xe2\x80\x99s Best Employers 2022 \xe2\x80\x93 is seeking a Coordinator \xe2\x80\x93 Mobilization and Volunteer Resources to join our team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will be responsible for mobilizing volunteers and implementing activities related to the processing of applications, from receiving applications to selecting volunteers.

In this role, you will:

Mobilization:

• Contact volunteers by phone and email to check their availability and mobilize them.
• Fill in the Smartsheet mobilization tables and schedules.
• Provide briefings to the telephone operators at the beginning of shifts.
• Supervise the telephone operators, answers questions, and manages breaks.
• Make hotel arrangements for the volunteers.
• Process volunteer time sheets and expense accounts.
• Perform administrative duties associated mobilization, in accordance with the established rules and procedures.
• Assist in preparing the volunteers\xe2\x80\x99 shift schedules.
• Update databases and lists.
• Communicate with the volunteers to ensure that they comply with volunteer resource policies.

Recruitment:

• Actively contribute to the volunteer selection process.
• Receive and follow up on volunteering applications from various sources.
• Do the initial candidate assessment, including resume analysis and candidate profile.
• Conduct candidate phone screening and selection interviews.

What we are looking for:

• College diploma in human resources or any other relevant combination of training and experience.
• At least two years of customer service experience and/or 1 to 2 years of recruiting experience.
• Quick with data entry.
• Proficiency with the following software: Smartsheet, Excel, Teams.
• Experience in a volunteer environment is an asset.
• Proficiency with the MS Office suite.
• Knowledge of the Raiser\xe2\x80\x99s Edge database or equivalent tool.
• Fluency in French and English is required.

Working conditions:

• Much of the work is performed in a virtual office environment.
• Ability to respond during non-traditional hours (late nights or weekends) and long work hours in a demanding context.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our

for more information. * If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

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Canadian Red Cross