Job Description

The Coordinator, Meals on Wheels is responsible for overseeing the day-to-day operations of the program. He/she is responsible for the administrative duties necessary to provide a high quality meals on wheels delivery service weekly to clients in the Toronto and North York areas. The Meals on Wheels Coordinator also acts as a key contact person for clients, volunteers and food suppliers.

We are looking for:

a full-time permanent and 6-month contract Meals on Wheels Coordinator

Salary:

Commensurate with experience

Hours of Work:

34 hours per week. 8am to 4pm Monday to Friday. This role is based full-time in office at our 4211 Yonge Street location.

Reports to:

Supervisor, Meals on Wheels



Responsibilities

Meals on Wheels Program

Accept program referrals and call clients to arrange for service Create meal delivery route sheets for daily deliveries Prepare meal bags for clients scheduled to receive deliveries Create and modify client menus and delivery schedules as per clients' requests Prepare daily meal orders and provide to food suppliers for production in a timely fashion Track and schedule volunteer drivers to deliver meals to clients daily Terminate meals on wheels service as per clients' requests Answer and return client calls in a timely fashion Track volunteer delivery mileage and enter into the scheduling system quarterly for reimbursement Attend department and food supplier meetings when necessary Reconcile meals on wheels billing with food suppliers at the end of each month and submit to the program manager for approval Deliver meals on wheels to clients when needed Document client safety events such as Not Found Visits and significant events and follow-up appropriately Document client complaints and compliments and take appropriate follow-up action On-board new volunteers effectively by providing training on program policies and procedures, and collect important information specific to each volunteer (i.e. preferred delivery days, preferred delivery locations etc.) Train volunteers on matters related to the program (i.e. food safety, customer service, privacy and confidentiality etc.) Liaise with volunteers on client statuses and follow-up when necessary Ensure that volunteers have an enjoyable volunteering experience by creating a safe and friendly environment

Customer Services

Build a trust-based working relationship with staff, clients and vendors in order to ensure that we effectively meet their needs and resolve concerns in an efficient and transparent manner Effectively meet all client services requirements in a courteous and professional manner by efficiently providing accurate information Proactively trouble shoot problems, deal with difficult situations, and escalate to upper management when extra assistance is required Receive and respond to customer inquiries and contacts (telephone, written and email)

Team Building and Leadership

Build support for agency vision and departmental goals/objectives by communicating, collaborating and leading by example Demonstrate the ability to support and work cohesively in a team environment Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities Provide consistent communication and feedback to program instructors and management Act as a change agent to positively encourage others and manage change

Management of Relationships with Internal and External Partners

Actively participate in the Client Services Department, collaborate with, and provide solutions/support to team members and senior member in the department to achieve strategic goals and objectives Provide customer support to internal and external customers Lead by example and demonstrate the organizational values in all personal behaviours

Qualifications



Successful completion of a Post-Secondary Education (Degree/ Diploma) Must have experience working with a meal delivery program Minimum 2-3 years of experience with scheduling software systems, coordination and management Knowledge of community healthcare is an asset Knowledge of and a demonstrated ability to incorporate core competencies into practice including: customer service, communication, team work, initiative/self management and accountability, and flexibility/adaptability An ability to perform routine work independently An ability to use good judgment in assessing difficult situations An ability to work in a high paced environment and handle stressful situations Excellent leadership and management skills Excellent communication skills, verbal and written Excellent organizational and time management skills Proficient using Microsoft Office (i.e. outlook, word and excel)

Additional information



Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Metis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.



We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.



We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Only applicants who are selected for an interview will be contacted.



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