Job Description

This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc. Making it Possible - Collabria Financial . Collabria Financial Inc. is a leading Canadian credit card issuer. We specialize in white-label credit card programs tailored for Canadian credit unions, helping them serve both consumer and commercial members more effectively. Our client-centric approach emphasizes convenience, security, and value--empowering credit unions to deepen relationships with their members and remain competitive in a rapidly evolving financial landscape. What sets Collabria apart is our foundation in partnership, collaboration, and responsiveness. We offer credit unions the ability to personalize product offerings under their own brand, enhancing the overall member experience. As a fast-growing organization, we offer exciting opportunities for career advancement and innovation. As a management support coordinator, you coordinate complex specialized activities and operations to help your unit achieve objectives and provide quality service to members, clients and partners. The ability to drive results is therefore essential. You assist as needed with HR management (vacation and leave, training, coaching, quality control, sales tracking, etc.).You help solve problems and prepare recommendations. You help develop and improve work methods and procedures. More specifically, you will be required to :
Help plan and assign work based on identified priorities. Update work schedules and anticipate temporary staffing needs to maintain service levels for members, clients and partners
Serve as resource person for unit employees and provide the support they need to carry out their work, especially with regard to processes, tools, authorizations and more complex cases
Closely monitor delivery deadlines and make adjustments as needed to improve productivity and service quality
Help resolve complaints and problems in accordance with the organization's practices
Help carry out the unit's operations and activities.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

• Benefits apply based on eligibility criteria.

What you bring to the table
College diploma in a related field
A minimum of two years of relevant experience in customer service and quality assurance (call centre environment)
Please note that other combinations of qualifications and relevant experience may be considered
Expert proficiency of English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Plans and aligns
#LI-Remote
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family Management support and expertise support (FG)
Unposting Date 2025-11-21

Skills Required