Job Description

Job ID: 40942

• Job Category: Communications & Marketing
• Division & Section: Engineering & Construction Services, ECS Linear Underground Infrastructure
• Work Location: METRO HALL
• Job Type & Duration:1 Full-Time, Temporary (12 month) vacancy
• Salary: $86,500.00 - $108,459.00 annually
• Shift Information: Monday - Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 05-SEP-2023 to 19-SEP-2023

Creating the safe, sustainable municipal infrastructure that makes Toronto so livable is the responsibility of our Engineering and Construction Services (ECS) Division, which provides specialized engineering design and construction services to Toronto Water, Transportation Services, Solid Waste Management Services and other City of Toronto divisions, Agencies, Boards and Commissions, and external clients such as the development industry, utility companies and other public agencies.

As Coordinator, Issues Management - Capital Construction within the Design and Construction section of Linear Underground Infrastructure, you\'ll play a key role in the success of the Division by devising and implementing all aspects of detailed, stakeholder relations, community engagement and issues management strategies and plans.

With these tasks in mind, you\'ll conduct research into the assigned area, taking into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government, and integrate information from other stakeholder communication plans to ensure that messaging is consistent with the City\'s messaging on the projects. Your past successes in issues management and resolution will also have prepared you to resolve any conflicts between the various stakeholder communication plans, and handle inquiries, issues and challenges from staff, members of Council, and external stakeholders.

A significant mandate with broad impact

Responsible for supporting complex, high-profile municipal infrastructure construction projects through collaboration with stakeholders involved in the delivery of capital infrastructure planning and construction, you\'ll develop and maintain strong, productive relationships with elected officials, local residents and businesses, and other stakeholders affected by such projects. Adept at managing sensitive, controversial and confidential matters, you\'ll lead and/or participate in multiple stakeholder engagement groups or committees, provide communication support and services to Division-wide priority projects or initiatives involving organizational change, and liaise with management and divisional staff in coordinating responses to, and resolution of, construction-related issues.

Developing and implementing issues resolution strategies

Recognized for your sound professional judgement and strengths in conflict resolution and negotiation, you\'ll make recommendations to senior divisional management to support management functions and improve efficiency and effectiveness of service delivery regarding issues coordination, escalation and resolution processes, and develop actionable strategies to improve performance and customer service. It will be your job to lead community engagement, issues management and coordination related to capital infrastructure works, uphold the City of Toronto\'s standards for public consultation by organizing and planning project events, public meetings, consultation and the public launch of the projects, as well as keep leadership and project leads informed of status updates, issues and opportunities.

Improving issues resolution processes and quality of service

Committed to identifying and promoting continuous improvements, you\'ll develop and maintain monitoring systems to track issues, standards and procedures, and collect, analyze, and report on engagement trends, as well as conduct research on best practices and industry standards regarding issues management and resolution to improve quality of service. You\'ll also maintain a thorough knowledge of current corporate and other Division\'s issues and initiatives and operational issues related to the capital municipal infrastructure projects, enabling you to develop, update and maintain the Division\'s Customer Service Standards and Guidelines, and support change management strategies to improve the Division\'s Relationship & Issues Management function.

Achieving results through collaboration in a multi-stakeholder environment

An excellent communicator and relationship builder, you\'ll review and interpret technical information to develop easy-to-read communications, notices, processes and/or procedures that are accessible to staff and the public at all levels, and draft and/or develop reports and presentations on divisional issues and projects. You\'ll confidently represent the Division on divisional, corporate and external teams and initiatives, and maintain effective working relationships with senior management, politicians, divisional and other City staff, and external organizations. The City\'s complex environment will also call for you to manage stakeholder relations and work with staff from Toronto Water, Transportation Services, Solid Waste Management, Infrastructure Coordination, and Strategic Communications to develop communication plans and material associated with the Division\'s projects, programs and activities.

KEY QUALIFICATIONS

Among the strengths you bring to the role of Cordinator, Issues Managment - Capital Construction will be the following key qualifications:

• Post-secondary education in Communications, Public Relations or in a professional discipline pertinent to the job function or an equivalent combination of education and experience.
• Experience in the areas of community engagement, stakeholder relations and communications.
• Experience in conducting research and analysis, developing recommendations, and managing and completing projects of various terms and complexities.
• Experience creating concise and effective reports, presentations, briefing notes, and correspondence on policy, project, and administrative issues, often under time constraints.
• Excellent communication skills and ability to establish good working relationships with all stakeholders, the general public, employees, client departments, outside agencies, politicians and other orders of government.
• Interpersonal, diplomacy, and oral/written communication skills to collaborate and provide project information to the general public
• Knowledge and understanding of customer service delivery, and the theory and practice of issues management and communications techniques and practices.
• Previous experience in facilitating public consultation processes or engagement sessions.
• Knowledge of modern communication techniques and software applications (e.g. desktop publishing, word processing, web-authoring).
• Organizational, research, planning, and project management skills.

ASSETS:

• Knowledge of municipal government operations, approval processes and political structure.
• Previous experience working on large infrastructure projects.

Salary Range: $86,500.00 - $108,459.00 per year

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada\'s leading economic engine and one of the world\'s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit or follow us on Twitter at , on LinkedIn at or on Facebook at .

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at . To apply online, submit your resume, quoting Job ID 40942, by, Sept 19 2023.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

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