Job Description

Status: Permanent or Temporary, Full time
Contract Position: To be announced
Location: Toronto/Montreal

VALUES:
WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.
WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

Description
The position consists of carrying out the various operations necessary to ensure the smooth running of our groups. Responsible for requesting reservations and confirming the various services for the groups. The candidate will be required to work one or two weekends during the summer to assist the tour guides on the road.

Key Responsibilities

\xef\x82\xa7 Activation of groups in the CCRS system (final revision of programs with quotations)
\xef\x82\xa7 Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
\xef\x82\xa7 Management of passenger lists (names, modifications, etc.).
\xef\x82\xa7 Management of deposits with different suppliers.
\xef\x82\xa7 Sending passenger lists to different suppliers.
\xef\x82\xa7 Communicate with our customers in Europe, by phone and email, to follow up on files when necessary.
\xef\x82\xa7 Take calls from guides during problems on the road and follow up on problem resolution.
\xef\x82\xa7 Invoicing of files.
\xef\x82\xa7 Reading customer reviews.
\xef\x82\xa7 Respond to customer disputes after their return to Europe.
\xef\x82\xa7 Dispatch of faxes, emails, and mail according to the established schedule

Position Requirements

\xef\x82\xa7 College diploma or relevant experience in the same position
\xef\x82\xa7 2 years of experience in a receptive in Canada
\xef\x82\xa7 Effective oral & written communication in English a must.
\xef\x82\xa7 Effective oral & written communication in French, German, Portuguese or Spanish is an asset
\xef\x82\xa7 Dynamism, autonomy, and team spirit
\xef\x82\xa7 Resourcefulness and good stress management
\xef\x82\xa7 Thoroughness and attention to detail
\xef\x82\xa7 Knowledge of Canada\'s tourism products and geography
\xef\x82\xa7 Knowledge of Word, Excel, and CCRS (an asset)

For more information, feel free to contact us at: info-hr@jonview.com

Requirements

• Essential - Do you speak English?
• Essential - Experience in Tourism/Hospitality?
• Essential - Experience in administration?

Knowledge and abilities

• Important - Canadian Geography
• Essential - Word and Excel
• Important - Knowlegde of reservations systems?
• Asset - Do you speak Spanish, Portuguese, or German?

Jonview

Jonview is Canada\'s leading receptive operator, providing a full range of travel products and services to the international Tour Operator community. For more than 30 years we have developed relationships that now include over 2000 Canadian suppliers....

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