Job Description

About Us

At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission - to work with community to end homelessness, one person at a time - goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.



We are more than an emergency shelter.



Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.



All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary's most vulnerable citizens. And our doors are always open.

Department:

Strategy, Impact & Engagement Job Category: Salary

Reports To:

Manager, Free Goods Program Position Type: Full Time

Direct Reports:

Multiple Schedule: Tuesday - Saturday

Indirect Reports:

Location: Donation Centre



Position Summary

Reporting to the Manager, Free Goods Program, the Free Goods Program Coordinator will be responsible for coordinating the day-to-day operations of the warehouse and fleet. Day-to-day operations of the warehouse require the coordinator to determine and delegate staff tasks and projects as well as oversight of the volunteer, compelled hours and practicum programs. You will establish strong relationships with all existing and new partners and visitors to the Donation Centre. And effectively steward all Donation Centre visitors. Ongoing evaluation for continuous improvement and demonstrated impact is a key to success.



You will collaborate agency wide to develop and enforce OH&S standards to ensure a safe and healthy environment for all stakeholders. You will ensure that all required data is tracked and verified. Steel toe boots and being on DI driving insurance are a requirement; you must be able to lift donations of up to 50lbs.

Time Commitment

Not less than 40 hours per rotation; with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. These hours may be altered at the discretion of management.

Job Duties

Uphold the vision, mission, goals, values and ethics of the DI Foster a culture of engagement throughout the Donation Centre and the Drop-In Centre, so that everyone recognizes the importance of stewarding positive relationships and problem-solving for the best possible, mutually beneficial outcomes Coordinate the day-to-day operations of the warehouse and fleet, delegating tasks and projects to staff, volunteers, compelled hour volunteers and practicum students Develop and implement standard operating procedures, inventory management best practices and building logistics Ensuring that the staff have the tools and training to complete daily tasks and projects. The Free Goods Program drivers will directly report to the Coordinator. Oversee volunteer and compelled-hours program, and the delegated tasks Compiling and collecting accurate data within DI reporting systems. Coordinate the logistics of Free Goods Program vehicles, and the flow of goods in and out of the Donation Centre Provide exceptional customer service, donor relations and stewardship; being the main point of contact for established partners. Ensure the Donation Centre and fleet meet and maintains all Occupational Health & Safety standards and guidelines Lead daily warehouse meetings and monthly toolbox talks Work with the Chief Impact Officer and Manager, Free Goods Program to ensure policies and procedures for the Donation Centre and the Free Goods Program are in place and up to date. Performs other related duties, as assigned

Qualifications and Essential Skills

Completion of a college or university program (bachelor's degree or diploma) is considered an asset Previous work experience in a social service environment or similar role would be an asset, knowledge of issues affecting vulnerable individuals is a strong asset A combination of education/practical experience may be considered Satisfactory Criminal Record and Vulnerable Sector Check - dated within the last 6 months. Copy required. Valid class 5 driver's license and clean abstract is mandatory and must meet the conditions of the Agency's automobile policy Proficient in driving larger vehicles, 1-3-ton trucks Excellent communications skills, both verbal and written. Being able to positively engage with external and internal stakeholders. Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Office365 and Microsoft Office Suite 2016 Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time Strong strategically focused analytical skills, good common sense, and capacity to provide leadership Well-developed interpersonal, conflict resolution and negotiating skills Strong problem-solving skills and the ability to improve projects, programs and processes Collaborative team player who works well in a dynamic, multi-tasking team environment Energetic and self-directed with effective time management and organizational skills, including the ability to deal with competing priorities at the same time and working under tight deadlines Must demonstrate initiative and work autonomously Eager to learn new systems and adopt improved best practices A genuine commitment to the mission, vision, values, and work of the agency.

Working Conditions

The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma.These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.



This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.



While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It's about making a difference - one person at a time.



Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

Why the DI?



The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.



Our Culture

Our values form the cornerstone of our culture:

RESPECT:

Our actions honour the rights, differences, and dignity of others

COMMUNITY:

Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS:

We accept each person's uniqueness with compassion and empathy

WELLNESS:

We promote, provide and support holistic wellbeing

ACCOUNTABILITY:

We operate with transparency and integrity in both our relationships and our commitments.

What we Offer



Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

Vacation days Sick days Wellness days Extended Health & Dental coverage Employer Matching RRSP Program Homewood EFAP Life Insurance and Accidental Death & Dismemberment (AD&D)

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.



Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, People & Culture will discuss your eligibility for benefits with you.



Vulnerable Sector Check



A satisfactory vulnerable sector clearance is require prior to resumption at the DI.



Alberta Living Wage Employer



The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.



The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.



If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to People@thedi.ca.