Job Description

Job Title: Coordinator, Family Partnership

Reports To: Manager, Family Partnership

Division: Family Partnerships

Terms of Employment: Full-time, Monday \xe2\x80\x93 Friday (9 am \xe2\x80\x935 pm)

Location: 155 Bermondsey Road, Toronto ON. Habitat GTA currently deploys a hybrid working environment, asking staff to come onsite once (1) per week at minimum.

Website: or

Who We Are

Habitat for Humanity Greater Toronto Area (Habitat GTA) is leading the way in addressing one of the most pressing issues of our time: the need for affordable homes. We partner with working families in need of an affordable, safe and secure place to live and enable their family\xe2\x80\x99s ability to thrive. We are a land developer, a home builder, a fundraiser, and a mortgage holder. In support of our homebuilding operations, Habitat GTA operates a retail home improvement store called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials, with all proceeds helping us build more homes.

Habitat GTA is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive GTA for everyone.

The Opportunity

The Coordinator, Family Partnerships position will be responsible for assisting with the recruitment process for potential partner families.

This role will interact with potential partner families throughout the \xe2\x80\x9csales cycle\xe2\x80\x9d, from initial enquiries, through the application process to signing of the Agreement of Purchase and Sale, move in and thereafter. This position will be responsible for coordinating the application process to ensure that potential applicants meet program requirement and have all appropriate documentation to proceed with volunteer and management review. In addition, this role will focus on customer service to answer applicant\xe2\x80\x99s questions and guide them through the application process as needed.

This role will have direct interaction and supervision responsibilities for volunteers.

Your Impact

• Represent Habitat for Humanity GTA as a Brand Ambassador by modeling our values and guiding principles
• Learn, understand and participate in the Health and Safety Program
• Alongside the Family Partnerships Manager, oversee the application process and review of potential partner families (e.g information sessions, logistics, materials, presentations)

• Manage inflow of applications and work with families to ensure complete applications
• Manage the process, criteria and priority for the application reviews and volunteers
• Arrange and schedule, virtual or in-person interviews and home tours
• Prepare recommended files for review by the Family File Review Committee
• Prepare applications readiness for mortgage lender review
• Ensure spreadsheets, tracking tools, and folders are maintained and kept up to date
• Work alongside families, lawyers, and mortgage lenders to prepare for occupancies and closings
• Analyze our recruitment process to determine if our outreach efforts are reaching the intended audience
• Work with the Senior Manager(s) and Marketing team to ensure accuracy of brochures, posters, ads, and other outreach materials.
• Support our outreach efforts within the community to foster strong partnership development
• Support volunteers in the office or virtually
• Other departmental task / duties as assigned

What You Bring

• One to two years of relevant work experience in coordinating complex processes and/or customer service
• Excellent communication skills, both written and oral
• Comfortable delivering presentations to small or medium sized groups, both in-person and virtually
• Experience in handling customer enquiries and complaints with a focus on customer service
• Ability to work within a team environment and coordinating with team members from other departments
• Excellent organizational skills and experience managing data
• Experience working or volunteering in the non-profit or charitable sector
• Proficiency in Microsoft office suite: Teams, Excel, Word, PowerPoint
• Desire to make an impact in the lives of families and the drive to grow with this fast-paced organization
• Knowledge of Sales Force
• Understanding of volunteer engagement
• Experience volunteering at Habitat for Humanity

Why Join Us?

• A meaningful opportunity to make a difference in your local community and to have first-hand contact with the families whose lives are transformed by our work
• The pride of being part of a highly respected, high profile global charity
• A stimulating, fast paced professional opportunity in a team of like-minded \xe2\x80\x98world-changers\xe2\x80\x99
• Comprehensive health and dental benefits
• RRSP eligibility
• Flexible work arrangements
• Internal job mobility and developmental opportunities
• Wellness initiatives including EAP and corporate gym membership rate with Goodlife Fitness

Your Application

If you are ready to make a change in your local community and become a part of our team at Habitat for Humanity GTA, click on the Apply button within this posting or click on our Careers Page to find more:

Your Future at Habitat for Humanity GTA Awaits.

Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GTA. Proof of eligibility will be required.

Habitat for Humanity GTA is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Habitat for Humanity GTA is committed to ensuring a barrier-free, accessible and inclusive work environment. We welcome and encourage applications from people with disabilities. Upon individual request, we will endeavor to remove barriers to the hiring process to accommodate candidates with disabilities, providing the applicant has met the bona-fide requirements of the employment position. Please inform us should accommodation be required at any point during the recruitment and selection process.

As part of our selection process, the successful candidate must receive clearance by a police background check.

We thank all applicants for their interest in Habitat for Humanity GTA, however only those selected for an interview will be contacted.

Habitat for Humanity