Job Description

Description :

Facilities Management Coordinator

CBI Health is Canada\xe2\x80\x99s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients\xe2\x80\x99 lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.

About this opportunity

Reporting to the National Director, Corporate Real Estate and Facilities, the Facilities Management Coordinator is responsible to promptly respond and effectively action incidents, problems, changes and requests submitted through FM ticketing system or through email . This includes following documented Standard Operating Procedures to resolve the ticket within the defined Service Level Agreement or promptly escalating as defined, all while keeping the customer informed throughout the process.

Take an inside look at what you\xe2\x80\x99ll do each day

• Provide general overall facility management services nation-wide, including continuous monitoring, updating and closing of ServiceNowtickets or similar Computerized Maintenance Management System (CMMS);
• Address client inquiries, concerns ensuring timely, and quality issue resolution and service delivery;
• Follow up with clients to ensure customer satisfaction (in Teams or email);
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action;
• Follow protocol for effective building-specific maintenance and safety procedures;
• Coordinate with outside contractors and vendors for the service and repairs;
• Maintain on-going communication with contractors, client, and FM team;
• Create work orders and assign to subcontractors and vendors;
• Train contractors and vendors on work orders, billing procedures CMMS;
• Communicate frequently with client, property owners, and vendors to resolve issues and provide status updates
• Report and collaborate concerns with the FM team in finding appropriate solutions and direction
• Assist in the monitoring and assessment of vendor performance;
• Escalate complex work orders such as environmental issues & disaster recovery to the Sr. Coordinator and FM Lead;
• Manage service and performance of vendors and landlords for timely completion of jobs.

What you need to be successful

• 1-4 years of experience in a similar role;
• Must have a good general knowledgeable and understanding of all operational aspects of building systems;
• Undergraduate degree or college certification in FM or related field or working towards certification;
• Proficient in MS Office 365 (Word, PowerPoint, Advanced Excel);
• Able to communicate effectively with employees, vendors and building management team;
• Interpersonal skills to work cooperatively with all departments within the organization;
• Must be comfortable working with a variety of employees;
• Positive attitude and team-player;
• Familiarity with a Computerized Maintenance Management System (CMMS) is an asset.

What CBI Health offers you

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

About Us

For millions of Canadians, CBI Health is where better begins. We are Canada\xe2\x80\x99s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients\xe2\x80\x99 lives and help shape healthcare for the better. Learn more at .

CBI Health is proud to be recognized by Deloitte as one of Canada\xe2\x80\x99s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

CBI Health