Job Description

Position Information

Position Title

Coordinator, Enrolment Service Hubs

Department/Unit

Registrar's Office

Location

Halifax, Nova Scotia, Canada

Posting Number

S202-25

Employee Group

DPMG

Position Type

Term

Duration of Contract (if applicable)

1 year

Employment Type

Full Time

Full-time Equivalency (FTE)

1.0

Salary

$52,516 - $70,146 per annum

Classification

ADM-04

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Registrar's Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Manager, Service Experience, the Coordinator is responsible for the daily management and coordination of both Enrolment Service Hubs (Halifax and Truro) for the Registrar's Office.

Key Responsibilities

Create a culture of service excellence focused on meeting time sensitive deadlines and creating a positive experience for prospective and current students, parents, guidance counselors, faculty and staff. Ensure accurate processing of student record updates, student loans and documents, confirmation of enrolments, transcripts, and letter of permission. Responsible for Student Accounts, DalCard/UPass, and Registrar revenues for all financial transactions of the Enrolment Services Hub in Truro. Develop the policies and procedures that guide the outcomes of the Enrolment Service Hubs to ensure the strategic priorities of the Registrar's Office, and the institution, are met. Responsible for managing six full-time (NSGEU) staff members, students, and temporary contract employees which includes hiring, training, and performance support of all staff.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

Undergraduate degree, plus a minimum of three to five years' related administrative experience (or an equivalent combination of training and experience). Experience developing business processes, policies and procedures. Ability to work under pressure, meet tight deadlines, and function at a high level with minimal direct supervision A high degree of interpersonal skills and proven ability to maintain a high level of confidentiality. Proven excellence in staff supervision and management. Advanced knowledge of Microsoft Office suite of programs. Knowledge of student information systems.

Assets

Experience in a university setting. Experience in Banner.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie's

core

and

leadership

competencies, in particular:



Respect & Inclusion Communication Service Knowledge and Thinking Skills Adaptability

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.



We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit

www.dal.ca/hiringfordiversity

If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed

here

.


Posting Detail Information

Number of Vacancies

1

Open Date

10/30/2025

Close Date

11/06/2025

Open Until Filled

No

Special Instructions to Applicant

Quick Link for Direct Access to Posting

https://dal.peopleadmin.ca/postings/19702