Job Description

The Registrar\'s Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Associate Director, Enrolment Service Operations, the incumbent is responsible for the management of the daily operations of the Enrolment Service Centres (ESC) in Halifax that combine the functions of the Registrar\'s Office, Student Accounts, the Bookstore and the DalCard Office.
Key Responsibilities

• Create a culture of service excellence focused on meeting time sensitive deadlines and creating a positive experience for prospective and current students, parents, guidance counselors, faculty and staff.
• Responsible for the daily management and coordination of both Halifax Enrolment Service Centres for the RO. Ensure accurate processing of student records, student loans, confirmation of enrolments and transcripts as well as oversee effective management of financial transactions, including serving as the campus cashier.
• Work collaboratively with other members of the Registrar\'s Office to coordinate and ensure the accurate maintenance of academic records and information.
• Ensure service excellence in our partnerships with operations for Student Accounts, DalCard, UPass, Bookstore and Registrar functions.
• Develop procedures to guide the outcomes of the ESCs, ensuring alignment with policies, regulations, and the strategic priorities of the Registrar\'s Office. Implement appropriate measures and controls to guarantee a high level of accuracy in all aspects of the ESC.
• Hire, supervise and support NSGEU, student, and temporary casual employees, including delivering a comprehensive on-boarding program for new team members. Ensure the core values of the RO are a focus in all areas of work.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.
Required Qualifications

• Undergraduate degree, plus a minimum of three to five years\' related administrative experience (or equivalent combination of training and experience).
• Knowledge of Student Information systems
• Advanced knowledge of Microsoft Office suite of programs.
• Experience developing business processes, policies and procedures.
• Ability to work under pressure, meet tight deadlines, and function at a high level with minimal direct supervision
• A high degree of interpersonal and communication (verbal and written) skills.
• Proven ability to maintain a high level of confidentiality.
• Proven excellence in staff supervision and management.

Assets

• Experience in a university setting.
• Experience in academic records and information management.
• Experience in Banner.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie\'s core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular:

- Respect & Inclusion
- Communication
- Service
- Knowledge & Thinking Skills
- Adaptability
Additional Information
Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.
Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi\'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQ+ communities, and all candidates who would contribute to the diversity of our community. For more information, please visit .

Posting Detail Information

Number of Vacancies 1
Open Date 07/27/2023
Close Date 08/08/2023
Open Until Filled No
Special Instructions to Applicant
Quick Link for Direct Access to Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents * R\xc3\xa9sum\xc3\xa9 / Curriculum Vitae (CV)
Optional Documents * Cover Letter

Dalhousie University