Job Description

Other Details: Reporting to Manager, Cargo & Ramp.

Level: As per the UNIFOR Collective Agreement

• In accordance with the UNIFOR Collective Agreement

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• Must possess a High school diploma or equivalent related work experience i.e. warehouse, forklifts, customer service industry, etc;
• Must have 1-year cargo operational background with experience in freight office operations;
• Previous supervisory experience required;
• Must be a high school graduate or equivalent related work experience;
• Must be knowledgeable of cargo handling and processing procedures;
• Knowledge and experience of loading and load control on company aircraft;
• Weight & balance knowledge and experience necessary;
• Knowledge of Canadian North\'s Cargo Computer Program, Cargo Ramp Procedures Manual and Sabre;
• Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods handling certificate;
• Must hold a valid driver\'s license;
• Demonstrated strong communication, organizational, problem solving & interpersonal skills;
• Ability to accomplish multiple tasks in high pressure, high volume environment;
• Proven customer service skills;
• Forklift driving experience;
• Must be able to obtain and retain a "D" towing permit and radio license;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Provide input into Employee scheduling and assignment, on the job training and instruction;
• Ensure that Company policies and procedures are adhered to, and deviations to same shall be reported to management;
• Provide leadership, support and direction to a group of employees;
• Carry out related administrative duties;
• Assist with claims for damaged or missing goods;
• Maintain records as required;
• Record flight arrival and departing times;
• Conduct radio communications with the aircraft;
• Process weight and balance and load control data;
• Issue Airway Bills and process sales reports for deposit;
• Disseminate information;
• Process shipment and reception of all cargo;
• Initiate claims resulting from missing and damaged cargo;
• Perform load service duties;
• Handle all cargo;
• Perform service for aircraft on the ground including De-icing;
• Perform all warehouse related duties;
• Assist Cargo Agents or Cargo Attendants if so required;
• Assist with reconfiguration of aircraft as required;
• Other duties as assigned.

Canadian North