Job Description

• Job ID: 47499
• Job Category: Administrative
• Division & Section: Housing Secretariat, Housing Stability Services
• Work Location: 176 Elm Street, Toronto
• Job Type & Duration: Full-time, Temporary (12 months) Vacancy
• Salary: $72,588.00 - $92,853.00 Annually
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 18-Jun-2024 to 3-Jul-2024

The Access to Housing unit within Housing Stability Services oversees and administers various social and affordable housing programs and initiatives within the City of Toronto, such as the Rent-Geared-to-Income (RGI) and Choice-Based Housing programs contributing to improved outcomes for residents in precarious housing situations.The Coordinator Business Improvement will provide support to the Access to Housing unit related to business process mapping, documentation, developing and reporting performance metrics, and service improvement initiatives to ensure we deliver the best possible service to the clients we serve.Major Responsibilities:

• Improves business standards and policies/procedures by conducting internal assessments of business practices and then recommends and implements business process improvements.
• Leads business improvement projects, provides analytical support, and conducts business process reviews
• Analyzes data and trends to identify service improvements and risk mitigation opportunities.
• Prepares comprehensive reports and briefing documents for management review/consideration, and liaises with management team to recommend ongoing process improvements
• Transfers vast amount of data raw data to analysis tools, runs queries, ensures data integrity, and analyses and reconciles data with systems.
• Monitors and maintains operational performance standards for staff within assigned team by holding regular scheduled meetings and reviewing Key Performance Indicator (KPI) tracking forms, and improving workflow distribution and evaluation best practices.
• Supervises, motivates, and trains, assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Responds to escalated client complaints to resolve issues and maintain a high standard of effective service.
• Provides input into and assists with monitoring of operating budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Develops and distributes clear and consistent communication to team members which focuses on maintaining and improving client-focused operations.
• Works with divisional stakeholders, vendors and partners to resolve issues and identify on-going process improvement opportunities.
• Identifies performance indicators across the Unit, develops systems and processes to ensure consistent and timely development of unit performance reports.
• Participates and contributes to the unit\'s strategic planning annually by providing insight to the day-to-day coordination of Access to Housing unit.

Key Qualifications:

• Post-secondary education in Business Administration or a related field, or an equivalent combination of education and/or relevant experience.
• Experience conducting business process reviews and analysis to streamline and improve work efficiencies.
• Experience supervising staff (e.g. leading, coaching, motivating and/or developing teams) within a unionized work environment.
• Well-developed communication (oral and written), interpersonal, and conflict resolution skills with the ability to work and communicate effectively with clients, management and staff at all organizational levels.
• Good research, analytical and problem-solving skills.
• Effective, organizational and time management skills.
• Strong computer skills and ability to use various applications (e.g. MS Word and Excel).
• Ability to demonstrate the following City core competencies including: customer service, fiscal accountability, innovation, results orientation and teamwork.
• Ability to deal effectively with day-to-day labour relations matters.
• Familiarity with relevant employment legislation including Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act.

Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

City of Toronto