Job Description

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform\'s suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync\'s diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada\'s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit to learn more..

Contrat de 3 mois

Sous la responsabilit\xc3\xa9 du directeur principal du cr\xc3\xa9dit et du recouvrement, le coordinateur/commis/administrateur du recouvrement g\xc3\xa9rera et recouvrera les cr\xc3\xa9ances impay\xc3\xa9es d\'un portefeuille standard comprenant des clients nationaux. Le coordinateur sera \xc3\xa9galement responsable de la r\xc3\xa9conciliation des paiements, du traitement des radiations pour les soldes irr\xc3\xa9couvrables et de la r\xc3\xa9solution des questions de facturation susceptibles d\'affecter le paiement. Le coordinateur traitera les plaintes des clients et du service des ventes et transmettra les probl\xc3\xa8mes en cons\xc3\xa9quence afin de les r\xc3\xa9soudre.

Le coordinateur devra d\xc3\xa9passer les objectifs mensuels de recouvrement et fournir \xc3\xa0 l\'\xc3\xa9quipe de direction une analyse hebdomadaire des pr\xc3\xa9visions de tr\xc3\xa9sorerie pour les comptes nationaux. Il devra poss\xc3\xa9der des connaissances en mati\xc3\xa8re d\'analyse de donn\xc3\xa9es et d\'\xc3\xa9tablissement de rapports et sera responsable de l\'\xc3\xa9tablissement de rapports mensuels sur les r\xc3\xa9sultats des performances cl\xc3\xa9s \xc3\xa0 l\'intention de l\'\xc3\xa9quipe de direction. Le coordinateur devra adh\xc3\xa9rer \xc3\xa0 la politique et aux proc\xc3\xa9dures de cr\xc3\xa9dit et de recouvrement telles que d\xc3\xa9finies pour le d\xc3\xa9partement.

Ce que vous ferez...

- Contacter les clients pour recouvrer les cr\xc3\xa9ances impay\xc3\xa9es, identifier les probl\xc3\xa8mes et les situations en suspens et assurer le suivi avec les parties prenantes jusqu\'\xc3\xa0 ce qu\'une solution soit trouv\xc3\xa9e.

- Support administratif/op\xc3\xa9rationnel - Saisie des donn\xc3\xa9es - Gestion des donn\xc3\xa9es - Reporting de base selon les besoins et les exigences pour soutenir la direction et l\'\xc3\xa9quipe sur une base quotidienne.

- Collaborer avec les diff\xc3\xa9rents d\xc3\xa9partements internes pour acc\xc3\xa9l\xc3\xa9rer la r\xc3\xa9solution des situations en suspens (ventes, op\xc3\xa9rations, facturation).

- Identifier les comptes pour une escalade ou une suspension de service et prendre les mesures n\xc3\xa9cessaires une fois que toutes les tentatives ont \xc3\xa9t\xc3\xa9 faites pour r\xc3\xa9cup\xc3\xa9rer la cr\xc3\xa9ance.

Ce que vous apportez...

- Solides comp\xc3\xa9tences en mati\xc3\xa8re d\'organisation et de gestion du temps : Capacit\xc3\xa9 \xc3\xa0 travailler dans le respect des d\xc3\xa9lais et \xc3\xa0 effectuer plusieurs t\xc3\xa2ches \xc3\xa0 la fois.

- Solides comp\xc3\xa9tences en communication (\xc3\xa9crite et orale)

- Pers\xc3\xa9v\xc3\xa9rance : capacit\xc3\xa9 \xc3\xa0 travailler sous pression

- Esprit d\'\xc3\xa9quipe efficace

- Orientation client

Doit avoir de l\'exp\xc3\xa9rience...

- Dipl\xc3\xb4me d\'\xc3\xa9tudes secondaires ; dipl\xc3\xb4me d\'\xc3\xa9tudes coll\xc3\xa9giales/techniques

- 2 ans et plus d\'exp\xc3\xa9rience en recouvrement interentreprises (R)

- Comp\xc3\xa9tences interm\xc3\xa9diaires en informatique (Microsoft Office : Excel, Word, Outlook) (R)

- Exp\xc3\xa9rience des syst\xc3\xa8mes comptables (R), exp\xc3\xa9rience avec Great Plains (A)

- Bilingue - fran\xc3\xa7ais et anglais

*La connaissance de la langue anglaise est requise pour les communications avec les gestionnaires en Ontario et pour celles de la client\xc3\xa8le anglophone.

Le genre masculin est utilis\xc3\xa9 sans discrimination et dans le seul but d\'all\xc3\xa9ger le texte.

3 month-contract

Reporting to the Senior Manager, Credit and Collections, the Collections Coordinator/ clerk/ Admin will manage and collect outstanding accounts receivables from a standard portfolio including National Customers. The Coordinator will also be responsible for the reconciliation of payments, processing of write offs for uncollectable balances and the resolution of billing inquiries that may affect payment. The Coordinator will handle complaints from customers and Sales and escalate issues accordingly to bring about a resolution.

The Coordinator will be expected to exceed monthly collections targets and provide weekly analysis of cash projection for the National accounts to the Management Team. They will require knowledge of data analysis and reporting and will have responsibilities for monthly reporting of Key Performance results to Management. The Coordinator will be required to adhere to the Credit & Collection Policy & Procedures as outlined for the department.

What you\'ll do\xe2\x80\xa6

\xc2\xb7 Contacting customers to collect outstanding receivables, identify Issues and outstanding situations and follow up accordingly with the stakeholders until resolution is obtained

- Administrative/Operational Support - Data Entry- Data Management- Basic Reporting as needed and required to support management and Team on a daily basis

\xc2\xb7 Collaborate with the different internal departments to expedite the resolution of outstanding situations (Sales, Operations, Billing)

\xc2\xb7 Identify accounts for escalation or suspension of service and take the necessary steps once all attempts have been made to recover or receivable.

What you bring to the table\xe2\x80\xa6

\xc2\xb7 Strong Organizational & Time Management skills: The ability to work under deadlines and multitask

\xc2\xb7 Strong Communication skills (written & verbal)

\xc2\xb7 Perseverance: ability to work under pressure

\xc2\xb7 Effective Team Player

\xc2\xb7 Customer Focus

Must have experience\xe2\x80\xa6

\xc2\xb7 High school diploma ; college/technical school diploma

\xc2\xb7 2 + years of Business-to-Business Collections experience (R)

- Intermediate PC skills (Microsoft Office: Excel, Word, Outlook) (R)

- Accounting system experience (R), experience with Great Plains (A)

- Bilingual -French and English

*Knowledge of the French language is required for communications with managers in Quebec and for those with French-speaking customers.

What\'s in it for you\xe2\x80\xa6

-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

-We provide discounts to nation-wide gyms, onsite gyms (when we\'re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1

-Gym discounts

-Local in-office free gyms

-Employee and Family Assistance program

-Weekly virtual wellness events

-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.

-Conferences & training budget

-Regular internal training programs

Financial planning

-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

Competitive salary

-Annual bonus structure

-3% CPP matching

AutoTrader