Job Description

OverviewThe Express Solutions department of WorkSafeBC is looking for a highly motivated, dynamic, innovative Co-op Student, Technical Analyst to join our team to help us strive towards our vision.The Enterprise Platform Department in the Innovation, Technology & Analytics Division of WorkSafeBC provides a full complement of technology support, from support services, technology provisioning, technology enablement, and service management. Our focus is always on our end-users and prioritizing the client experience.This is an eight-month temporary opportunity beginning in January 2025.How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll apply what you\xe2\x80\x99ve learned in your post-secondary program to benefit workers and employers across B.C.Where you\xe2\x80\x99ll workAt WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.In this role, you\xe2\x80\x99ll work primarily from your B.C. home and at a minimum of once a month in our Richmond office or based on operational needs.What you\'ll doOn Day 1 in this role, you will get a chance to meet your manager and get acquainted with your team. You will spend time setting up administrative and technological essentials, and completing onboarding tasks, including security and payroll setup.During your first week you will engage in an onboarding program designed to equip you for success. You will be partnering and meeting with your manager to discuss your goals and align them with the team\xe2\x80\x99s vision. Additionally, you will learn how our department contributes to the overall business strategy and supports the organization\xe2\x80\x99s mandate. You will also work through the onboarding program alongside your mentor for added guidance and support.You\'ll be part of an Agile team focused on delivering value to the business. In this role, you\'ll receive support and guidance every step of the way, while also having plenty of opportunities to share your experiences, ideas, and innovative thinking. Your analytical skills will be valued, and you\'ll play an important role in shaping the team\'s success.

• Interact with business users to provide them excellent customer support and service
• Complete technical administrative functions on our Digital Mail platform and SharePoint etc, such as setting up mailboxes, setting up security roles and team sites access,
• Support continuous improvement activities that expand and enhance the use of Digital Mail technology platform (digital mail routing solution) capabilities across the organization, SharePoint administration,
• Exposure to developing solutions on Microsoft Power platform (platform for developing low code solutions),
• Demonstrate and explain the functionality of the sites to our internal client by making presentations, providing technical training to business users.

Is this a good fit for you?We\'re looking for someone who:

• Possesses great customer service skills and demonstrates actively listening in order provide exceptional service
• Looks for ways to improve efficiency and deliver solutions quickly
• Demonstrates self-motivation, is a quick learner, and works with limited supervision
• Is curious, receptive to learning and willing to ask questions
• Communicates and collaborate effectively with team members and external service providers

Learn more: on what it\xe2\x80\x99s like to work here.Your background and experience

• Currently enrolled in an undergraduate degree program and majoring in Computer Sciences, or Technical Support, Information Systems.
• Previous co-op or relevant work experience in an office environment is preferred.
• Strong proficiency with Microsoft Office software suite (SharePoint, Excel).
• Demonstrated interest or aptitude in technology is required.
• Have at least 4 months of customer service experience or completed one co-op work term.

Important to knowBefore we can finalize any offer of employment, you must:

• Confirm you\xe2\x80\x99re legally entitled to work in Canada for entire length of work term.
• Confirm you will reside
• Confirm you\xe2\x80\x99re a registered student at a post-secondary institution
• Completes and passes a Criminal Record Check

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who are we?At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What\xe2\x80\x99s it like to work at WorkSafeBC?It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Our BenefitsAs a member of our team, you\'ll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

• 4% in lieu of benefits
• 4% in lieu of vacation

Salary range: $25.28/hourLearn more: Discover .Want to apply?

• A cover letter, resume and transcript are required. Your cover letter should state your availability (four or eight months).
• Submit all documents in one file (either Word or PDF files).

• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

(SM) when you submit your application.

WorkSafeBC