Job Description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done.


Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.





Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan's products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.


The Conversion Technician provides post-sale technical expertise to ensure seamless implementation, configuration, and operation of company products and solutions. Acting as the technical bridge between the HS1 and its customers, this role ensures all conversion and installation activities meet performance standards, support customer requirements, and align with defined specifications. The Conversion Technician plays a critical role in maintaining customer satisfaction, optimizing system performance, and driving operational excellence post-deployment.





Key Responsibilities


Execute and support system conversions and configurations for customers by collecting customer data and running conversions from a variety of competitor software. Provide technical troubleshooting, analysis, and resolution of routine to complex customer issues related to conversions during and after implementation. Collaborate cross-functionally with internal teams--including Engineering, Product, and Sales--to ensure technical requirements and timelines are met. Customize configurations or installations to meet specific customer environments and operational needs. Maintain regular communication with customers and internal teams throughout the implementation and post-installation phases, ensuring all conversion activities align with expectations. Document processes, configurations, and technical resolutions to support knowledge management and future process improvements. Identify and recommend enhancements to tools, procedures, and workflows that improve efficiency and customer outcomes.
Qualifications


Post-secondary education in Engineering, Electronics, Computer Science, or a related technical discipline. 3-5 years of experience in system conversions, technical implementation, or technical support. Knowledge of SQL, relational database structure, & CSV data formats is an asset but not essential Proven ability to diagnose and resolve technical issues efficiently in complex system environments. Strong communication and customer engagement skills, with the ability to translate technical information into clear, actionable guidance. Experience working cross-functionally in fast-paced, customer-centric environments.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein One Canada strives to operate a policy of equal opportunity and not discriminate against any person's gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.