Job Description

About Us

Winchester Building Supplies is a fast-growing, family-run building center serving homeowners, contractors, and commercial clients throughout the region. We pride ourselves on knowledgeable service, strong relationships, and a one-stop shopping experience across lumber, hardware, building materials, and home improvement products.

Position Overview

We are looking for a motivated and customer-focused Contractor Desk Associate to support our contractor clientele with accurate quotes, product recommendations, special orders, and day-to-day order management. This role is ideal for someone who understands building materials, thrives in a fast-paced environment, and enjoys problem-solving for customers.

Key Responsibilities

Greet and assist contractors, builders, and homeowners at the Contractor Sales Desk Prepare material take-offs, quotes, and sales orders with accuracy Provide product knowledge and guidance on lumber, hardware, and building materials Handle special orders, deliveries, and follow-ups to ensure timely customer service Enter and process sales transactions in the POS system Work collaboratively with yard staff, delivery drivers, and inventory teams Communicate lead times, pricing, and availability with clarity and confidence Maintain a clean, organized, professional contractor desk area Build long-term relationships with repeat contractors and account customers Resolve issues professionally and escalate when needed

Qualifications

3 plus years of experience in commercial building materials (preferred), construction, hardware retail or an equivalent combination of education and experience Strong understanding of lumber, framing, hardware, and common construction practices Excellent communication and customer service skills Strong phone skills, oral communication, active listening, and interpersonal skills Accuracy with numbers, measurements, and job-site terminology Ability to work in a fast-paced environment and handle multiple tasks Ability to understand and carry out detailed written or oral instructions. Comfortable using POS systems, computers, and email Proficient with Microsoft Office Suite (Word, PowerPoint, Excel) Demonstrates strong keyboarding skills with a high degree of speed and accuracy in data entry and documentation. Reliable, punctual, and team-oriented

What We Offer

Competitive hourly wage based on experience Benefits after probation (health, dental, etc.) Staff discount On-site training and opportunities to grow within the company A supportive, family-oriented work environment

Schedule

Full-time Monday-Friday daytime hours, including alternating Saturdays In person
Job Type: Full-time

Pay: $45,760.00-$72,800.00 per year

Benefits:

Dental care Extended health care On-site parking Store discount
Experience:

Building Material Sales: 3 years (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person