Job Description

Job Summary

Are you passionate about customer service, building materials, and driving results in a fast-paced retail environment? We're looking for a

Contractor Desk Sales Lead

who thrives on delivering exceptional service, building lasting customer relationships, and leading with integrity. This role is at the heart of our store's operations, managing the Service Counter and working closely with contractors, DIY customers, and internal teams to drive sales and exceed expectations.

You'll play a key role in achieving our sales goals, maintaining inventory accuracy, and ensuring a smooth, customer-focused experience--every day.

Key Responsibilities

Lead the Building Supply Counter

with energy and expertise, providing product knowledge and recommendations to both staff and customers.

Drive sales

by developing strategic business relationships with contractors and walk-in customers, understanding their needs, and delivering tailored solutions.

Own the sales process

for all building materials and lumber within the store, ensuring smooth transactions and customer satisfaction.

Meet and exceed sales targets

and shrink reduction goals to support the store's financial success.

Monitor inventory levels

, initiate purchase orders, and ensure the right products are always on hand.

Coach and mentor team members

, contributing to a positive and high-performing work environment.

Handle customer concerns

with professionalism and efficiency, always aiming for a positive resolution.

Maintain operational excellence

by enforcing company policies, ensuring a clean and safe work environment, and meeting all health, safety, and compliance standards.

Support scheduling and performance management

by assigning tasks, monitoring results, and helping team members grow through regular feedback and training.

Collaborate across departments

and with external partners to create a seamless customer experience. Some travel may be required.

What You Bring to the Team

Minimum

2+ years of supervisory experience

in retail--preferably in building materials, lumber, hardware, plumbing, or electrical. A

proven track record

of sales leadership and customer service excellence. Strong

time management, multitasking, and problem-solving

skills. Ability to

train, motivate, and lead

a team to achieve goals and deliver outstanding service. Proficient in

Microsoft Office

and general computer systems. Excellent

verbal and written communication

skills. A positive, proactive attitude and a commitment to professionalism. Strong customer service mindset and the ability to troubleshoot issues effectively.

Team-oriented

with excellent collaboration and interpersonal skills.

Flexible availability

, including evenings and weekends.
Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking RRSP match Vision care
Work Location: In person