Job Description

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Security Operations is an integral part to ensure the safety and security of all airport users, as well as compliance with federally legislated requirements. Position overview Are you someone who is passionate about contract management, quality assurance, audits and compliance? We have a permanent, full-time opportunity for a Contract Services Representative (Aviation Security) in the Airport Operations Department. Reporting to the Manager Security Operations, the successful candidate is responsible for the execution, oversight and day-to-day management of the Security Services contract. Collaborating with the contractor to ensure YVR standards are met, tracking and monitoring contractor performance and driving innovation Key responsibilities include:

• Oversee the day-to-day operation of the Security Service contract; this includes providing leadership and guidance in matters such as contractual terms and conditions and managing the change order process
• Contribute to the contractor selection process, overseeing aspects with contract specifications, Key Performance Indicators, onboarding new service providers and regular extra services contract changes/requests.
• Position plays a significant role in ensuring the contract is delivered according to budget, ensuring service contracts are providing safe, professional, innovative, prompt, effective and consistently high levels of service, as stipulated in their agreements with YVRAA
• Monitor service contract performance to ensure quality assurance levels are being maintained; this includes conducting assurance audits, providing data for monthly reports and implementing improvements to areas of concern
• Manage various operational and capital budgets on a regular basis, which includes reviewing all invoices to ensure validity and accuracy before authorizing payment, maintaining expense data and ensuring projects are delivered on-time and on-budget
• Work closely with the contractor and other YVR departments ensure compliance with regulatory requirements; this includes looking for innovative ways to enhance the quality of service and efficiency

Key qualifications include:

• Minimum two years\xe2\x80\x99 experience in contract management, project management or service implementation and minimum five years\xe2\x80\x99 experience in customer service management including developing and delivering communications materials, supplemented by a two-year post-secondary certificate or diploma; or an equivalent combination of training and experience
• Proven experience in a complex, operational environment, with a clear understanding of legislative compliance, solid understanding of airport operations in the areas of passenger processing, terminal operations, aviation security and public safety is preferred
• Demonstrated knowledge of contract services; contracting principles, processes and practices; and budgeting and forecasting
• Excellent interpersonal, leadership, relationship management, negotiation and conflict resolution skills
• Exceptional communication skills (both oral and written), including professional writing experience, to develop and deliver communications to internal and external customers or partners through various means (e.g., social media, bulletins, weekly meetings, website, proposals, operational plans, etc.)
• Effective problem solving and decision-making skills; ability to take control of situations and exercise sound judgment in formulating quick decisions

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position. Who We Are YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you\xe2\x80\x99re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them. Whatever your background and wherever you\xe2\x80\x99re from, you belong at YVR. We want to make sure you truly belong and help you reach your full potential. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca. Join us on this journey as we continue to transform our airport to better serve our communities.