Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You\xe2\x80\x99ve come to the right place. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we\xe2\x80\x99d like to hear from you.

Working Arrangement

Hybrid



The continuing education compliance specialist will ensure that our operations and processes comply with the legal and regulatory standards, procedures, and policies of the governing bodies across Canada. The duties of the role will include managing the effective implementation, maintenance, and administration of accredited content and tracking attendance/completions, handling complaints, and liaising with governing bodies and internal business partners.

To be successful in this role, you should be able to build relationships with internal and external contacts to ensure regulatory, corporate, and fiduciary obligations are met through strong analytical thinking skills, time management and a high level of organization. The continuing education compliance specialist acts as the subject matter expert in each governing body\xe2\x80\x99s licensing requirements and their submission tools and procedures.

Primary Functions:

Act as the subject-matter expert in each governing body\xe2\x80\x99s licensing requirements and their submission tools and procedures.

Manage information regarding CE credit completion and efficiently and accurately track data.

Offer exceptional customer experience while responding to queries (internal and external) regarding CE credits.

Oversee and provide training and support to internal business partners to ensure they adhere to the rules and regulations of the governing bodies.

Manage the accreditation and issuing of completions for over 700 events across all of Canadian Division.

Maintain current knowledge of regulatory requirements and developments, monitor risk, identifies, and corrects gaps and weaknesses.

Identify risks and implement appropriate actions to mitigate them.

Understand the implications of new regulatory policies and implementation of new or revised policies and programs. Communicate changes in governing bodies requirements to the correct groups.

Implement all changes required by the Governing Bodies into Manulife\xe2\x80\x99s CE Credit tools and processes.

Screen and evaluate content submitted by internal clients to determine if is applicable/acceptable for CE Credits and provide suggestions of how to enhance content to receive approval/additional CE Credits.

Submit all CE Credit applications to the governing bodies. This includes submission, receipt, tracking, correspondence, and handling of inquiries from the governing bodies.

Continuous process improvement to increase efficiency.

Work with event team to issue credits for Manulife\xe2\x80\x99s large accredited corporate events. (i.e., from the scanning results, sessions from multiple people, etc.)

Performs audits and to ensure we\xe2\x80\x99re compliant with regulations, identifying any potential and actual violations

Produce reports on audit and investigation findings. Respond to regulatory compliance inquiries and concerns from licensees and regulators

Track and report on CE credit submissions, including monitoring volume, costs by business unit and identify any changes in requirements or regulations impacting submissions.

Pull data feeds, produce V-lookups, update spreadsheets, and post information on internal and external sites.

Escalate complex or unusual issues to management team as needed. Seek innovative solutions, including initiating cross-departmental collaboration.

Build strong working relationships with key stakeholders to ensure the business we support clearly understands the regulator\'s requirements.

Manage operational and business risk by performing risk assessment and identification and implementing mitigation strategies to minimize impact to operations, partners, and reputation

Analyze multiple streams of data and develop reporting to track trends and the effectiveness of accreditation in alignment with the needs of the user, the business strategies, and corporate values.

Oversee accreditation budget and ensure cost efficiency.

Promote the Manulife CE Centre by attending events, giving presentations to internal client groups, and answering questions.

Key Shared Accountabilities:

Promote and foster a continuous improvement mindset to the CE Centre Team.

*Broader work or accountabilities may be assigned as needed.

Qualifications:

Post-secondary education or equivalent

Proficient with Microsoft Excel

Strong oral and writing communication, critical thinking, relationship management, and project management skills

Strong organizational skills with an ability to meet and work within tight deadlines

Excellent attention to detail

Ability to prioritize high volumes of work under stressful and changing circumstances

Ability to meet and work within timely deadlines

Experience dealing with large quantities of data

Efficient and accurate data entry

Developed relationship management skills and interpersonal skills which model corporate core values; a positive, can-do attitude in all situations

Exercises judgment to identify, diagnose, and solve problems within given rules

Competencies:

Strong organization skills and high attention to detail with a sense of urgency and the ability to meet deadlines

Effective communication, interpersonal and influencing skills in collaborating with stakeholders

Strong ability to effectively communicate between technical and non-technical audiences and to influence across all levels

Risk mitigation skills to identify potential risk to company/team reputation and business operations

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role in the primary location of Waterloo, Ontario is expected to be between $48,450.00 CAD - $80,750.00 CAD.

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife