Job Description

Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Services, Level B
Job Title
Content Strategist
Department
OCIO | Communications
Compensation Range
$6,747.50 - $9,701.42 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
June 5, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Mar 31, 2026
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary

The Content Strategist works within the OCIO Communications team to provide communications and marketing advice to clients within the OCIO and, in particular, supports the Office of the Chief Information Security Officer (CISO) and PrISM Safety and Risk Services (SRS) in developing and managing communication initiatives related to information security and promoting Privacy and Information Security related awareness across UBC.



Organizational Status
The Content Strategist is a member of the OCIO Communications team and reports to the IT Director, Communications
The Content Strategist is assigned to Privacy and Information Security Management (PrISM), and close working is required with senior stakeholders and colleagues across UBC, primarily Cybersecurity, University Counsel, and the PrISM Safety and Risk Services.
The position works closely with direct channels from the AVP and communications portfolio (Internal Communications, Public Affairs, Brand, and Marketing) to ensure alignment between UBC's privacy and information security strategies and the distribution of messaging to the campus community.
This position may require occasional travel to the Okanagan campus in support of outreach activities such as events, Town Halls, forums, etc.

Work PerformedManages internal and external communications projects, determines project timelines and budgets, and develops contingency plans to keep projects on track. Coordinates workflow between members of project teams, including content contributors, user experience specialists, and external consultants. Develops and manages project budgets. Communicate with business owners with respect to project status and negotiate any necessary changes to timelines or deliverables. Actively seeks out partnerships and develops relationships with other campus units to identify and leverage opportunities for collaboration. Ensures that messages are delivered in a coordinated fashion across appropriate communications channels. Collaborates and participates in developing the editorial content calendar, and continually plans for short- and long-term content. Writes, produces, and designs compelling content to meet business goals and the needs of audiences, fully utilizing all channels available including print, web, in-person, social, digital signage, and video. Develops and plans digital campaigns in alignment with brand and business goals. The primary focus will be on the management of outreach activities and events on all campuses to promote privacy and information security awareness to staff and faculty, including Town Halls, information sessions, training sessions, and special events. Pitches story ideas for internal channels and external channels, including other campus publications and media, faculty and admin intranets internal newsletters, and industry publications. Analyzes content performance by reviewing metrics, and insights and implementing best practices for action. Monitors and engages in brand-related online conversations. Coordinates non-digital communications projects such as the design and purchase of promo items, the production and distribution of banners and posters, and the creation of resource materials to support in-person communications activities. Creates and manages UBC-wide information security and privacy communication and engagement initiatives that reside in the PrISM portfolio. These initiatives increase the awareness of privacy and information security at UBC, with the overarching goal of keeping UBC's data secure.

Performs other related duties as required.



Consequence of Error/Judgement
This position represents the University as well as UBC IT. Incorrect decisions or judgments will directly affect UBC's reputation with students, faculty, staff, and the broader community. Incorrect decisions will affect the university's ability to effectively communicate with its audiences, with a direct negative impact on the student experience.

Supervision Received
Works under the direction and best practices of the IT Director, Communications, but will be assigned project-specific tasks through the Cybersecurity Program Management Office (PMO) under the direction of the Program Manager, Cybersecurity.
Results are reviewed for achievement of defined goals. The Content Strategist must be able to work independently and assume full responsibility for his/her decisions.

Supervision Given
May direct project resources including IT staff, student workers, and contractors involved in specific communications projects.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum five years of related experience, or the equivalent combination of education and experience.



Willingness to respect diverse perspectives, including perspectives in conflict with one's own Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred QualificationsProven experience in strategic communications planning, and content production across multiple channels (print, web, social, video). Ability to plan and implement a broad range of digital and non-digital communications projects. Demonstrated ability to work in a project-based environment and handle multiple and concurrent priorities. Demonstrated experience in creating integrated communication and marketing campaigns, particularly in building communication and audience engagement. Experienced in the execution of brand, design, and marketing tactics using standard industry software (Adobe Illustrator, Photoshop, Acrobat) and the use of Microsoft Office suite for operational communications. Adept in researching, selecting, testing, and measuring traditional and innovative communication channels. Demonstrated experience using content management systems for content and design updates (Drupal, WordPress preferred). Demonstrated digital competencies in the areas of content development, measurement, online community engagement, SEO, and technical prowess. Strong analytical skills and demonstrated use of analytical tools, e.g. Google Analytics, to measure success and deliver actionable recommendations. Experience in shooting and editing video for social and digital channels preferred. Demonstrated leadership and motivational skills. Demonstrated ability to function as a member of a team. Effective and confident in facilitating meetings and delivering presentations. Ability to exercise diplomacy, tact, and discretion when working with confidential and/or sensitive information and in dealing with various levels of administration and external agencies. Capacity for creativity and innovation; ability to exercise initiative, resourcefulness, and judgment. Accuracy and attention to detail. Ability to work independently. Ability to assess own performance and regularly report on project status.

Collaboration:
Takes initiative to actively participate in team interactions. Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular.
Ensures that the limited time available for collaboration adds significant customer value and business results.
Communicating for Results:
Converses with, and writes to, peers in ways that support transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to acting.
Problem Solving:
Investigates defined issues with uncertain cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggest alternative approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.
Building Relationships:
Establishes and maintains relationships with peers and contacts with access to information and to key business partners. Share information and advice on how to get things done and who to involve.
Change Advocate:
Participates in change initiatives by implementing new directions and providing appropriate information and feedback. Offers ideas for improving work and team processes.
Experiments with new approaches and improves productivity through trial and error.
Initiative:
Seeks out new challenges that require risk-taking. Determines the resources, team support, and technical needs necessary to enable success and procure them. Keeps responding to the challenge in spite of obstacles and setbacks.