Job Description

We are currently recruiting for an

Content Claims Specialist

to join our

Edjuster

team in

Regina, Saskatchewan, Canada.

The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. Edjuster is a division of Crawford & Company (Canada) Inc.





This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.





The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster's content claims handling operations:


With a high focus on customer service, edjuster's Content Claims Specialist - Field act as an intermediary between the Insurance Company's property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder's/claimant's total loss contents, which are most commonly caused by theft, water, fire and other perils. Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster's claims handling methodology and its content claims processing and pricing platform- exclaim. Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files. edjuster's Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

As part of this role, responsibilities included, but are not limited to the following:


Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents. Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards. Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards. Adhere to edjuster Inc.'s commitment to timely and informative updates on the content claims process to adjusters/policyholders. Complete/submit detailed work/time logs daily, for all claim task completed. Maintain claim related notes in the Company's platform exclaim, related to various tasks involved in handling the claim. Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards. Consistently promote edjuster's brand, image, and reputation in a professional and positive manner. May be exposed to diverse conditions (cold, heat, rain, debris, etc.). A Secondary School diploma. Ability to work independently in most circumstances, with minimal supervision. Some prior background/experience in the Property claims industry would be considered an asset. Be able to provide an adequate workspace, free of noise. Employee must provide their own high-speed internet service. Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy. Own vehicle and valid driver's license. Occasional Overnight travel may be required, any business-related expense would be covered by edjuster. Strong computer skills (MS Office/Outlook, etc.). Strong communication skills. Demonstrated ability to adapt to change and new technology. Willingness to learn and continuously improve.

#LI-MC1



https://www.edjuster.com/

Pourquoi Crawford ?

Parce qu'une reclamation est plus qu'un numero -- c'est une personne, un enfant, un ami. C'est quiconque qui se tourne vers Crawford dans ses pires moments. En aidant a restaurer leur vie, nous aidons a restaurer notre communaute, une reclamation a la fois.



Chez Crawford, les employes sont encourages a grandir, renforces pour agir et inspires a innover. Notre equipe de pointe dans l'industrie est a l'avant-garde de nouvelles solutions pour les secteurs et les clients que nous servons. Nous recherchons la prochaine generation de leaders pour faire ce voyage avec nous.



Nous venons plus de 70 pays et parlons des dizaines de langues, refletant le tissu mondial du public que nous servons. Bien que notre portee soit vaste, nous operons fierement comme One Crawford : unis par un meme objectif, une vision et des valeurs. Pour en savoir plus sur www.crawco.com.



Nos plans de remuneration totale offrent a chacun de nos employes bien plus qu'un simple bon salaire :


Des plans de remuneration et d'incitation qui reconnaissent l'excellence de la performance Des programmes d'avantages qui favorisent le bien-etre financier, physique et mental Des programmes de formation qui promeuvent l'apprentissage continu et la progression de carriere tout en ameliorant la performance au travail Des programmes de durabilite qui redonnent aux communautes dans lesquelles nous vivons et travaillons Une culture de respect, de collaboration, d'esprit entrepreneurial et d'inclusion




Parce qu'une demande est plus qu'un numero - c'est une personne, un enfant, un ami. C'est toute personne qui se tourne vers Crawford dans ses pires moments. Et en aidant a restaurer leur vie, nous aidons a restaurer notre communaute - un sinistre (reclamation) a la fois.



Chez Crawford, les employes sont habilites a se developper, encourages a agir et inspires a innover. Notre equipe, a la pointe de l'industrie, est a l'origine de nouvelles solutions pour les industries et les clients que nous servons. Nous sommes a la recherche de la prochaine generation de leaders pour entreprendre ce voyage avec nous.





Nous sommes originaires de plus de 70 pays et parlons des dizaines de langues, refletant ainsi le tissu mondial du public que nous servons. Bien que notre champ d'action soit vaste, nous sommes fiers d'operer en tant que One Crawford : unis dans nos objectifs, notre vision et nos valeurs. Pour en savoir plus, consultez le site www.crawco.com



Nos plans de remuneration globale offrent a chacun de nos employes bien plus qu'un simple salaire.


Des plans de remuneration et d'incitation qui reconnaissent l'excellence des performances

Des programmes d'avantages sociaux qui favorisent le bien-etre financier, physique et mental

Des programmes de formation qui favorisent l'apprentissage continu et la progression de carriere tout en ameliorant les performances professionnelles

Des programmes de developpement durable qui contribuent au bien-etre des communautes dans lesquelles nous vivons et travaillons

Une culture du respect, de la collaboration, de l'esprit d'entreprise et de l'inclusion


Why Crawford?



Because a claim is more than a number -- it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.



At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.



We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com



Our total compensation plans provide each of our employees with far more than just a great salary



Pay and incentive plans that recognize performance excellence



Benefit programs that empower financial, physical, and mental wellness



Training programs that promote continuous learning and career progression while enhancing job performance



Sustainability programs that give back to the communities in which we live and work



A culture of respect, collaboration, entrepreneurial spirit and inclusion