Job Description

Edjuster offers complete digital solutions for all types of contents claims, from support services to tools like our own valuation platform, Exclaim.


A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.



We are currently recruiting for a

Content Claims Operations Manager

to join our team remotely in

Canada

. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.



The successful candidate will oversee In House / Desk Content Claims Specialists and Claims Assistants and ensure the timely completion of all claims while maintaining quality and company standards and guidelines.



The salary range is $65,000 to $98,000 annually.

Direct and oversee the quality and completion of all in house / desk claims from assignment to completion in accordance with edjuster Performance Excellence Guarantee. Workforce management of current workloads to ensure staffing levels are appropriate and forecasting for future changes while providing recommendations for appropriate staffing levels (both increasing and decreasing). Assess overall employee and department performance including all quality reviews and productivity standards, identifying trends and providing regular reporting to VP of Operations. Mentor Desk / In-house employees in the handling of complex claims (ex. hoarder, commercial, and high end, etc.). Identify training needs and provide ongoing training and support to all new and existing desk/in-house employees. Coordinate with the Training Manager and Team Leads on larger training initiatives including new hire training. Conduct regular one-on-ones and annual performance reviews including SMART goals, providing feedback on performance stats, and regular quarterly follow-up of milestones. Financial management through timely invoicing of claims within edjuster standards related to performance and fee % of Replacement Cost, and regular review of expenses (if applicable). Resource management in HR system approving vacation, payroll, training hours, etc. to monitor capacity of the team. Review operational processes and make recommendations for efficiency. Provide input on changes and development of exclaim and testing. Provide leadership when catastrophes occur. Other duties as requested. Bachelor's degree in Business Administration, Insurance or Risk Management, or related desk experience preferred. Minimum 6 years of experience in insurance. Minimum 2 years of experience in project or general employee management experience, or an equivalent combination of training and experience that would produce the following knowledge, abilities, and skills. Ability/Availability to travel. French/English Bilingualism would be considered an asset. Proficient in maintaining accurate and detailed activity, transaction and reserve records. Excellent communication skills. Must be a team player with a strong commitment to quality and customer service. Ability to manage multiple priorities. Strong analytical and mathematical ability.


#LI-CD1

#LI-RT1



Why Crawford?



Because a claim is more than a number -- it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.



At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.



We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com



Our total compensation plans provide each of our employees with far more than just a great salary



Pay and incentive plans that recognize performance excellence



Benefit programs that empower financial, physical, and mental wellness



Training programs that promote continuous learning and career progression while enhancing job performance



Sustainability programs that give back to the communities in which we live and work



A culture of respect, collaboration, entrepreneurial spirit and inclusion