Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What you\'ll be doing

As a member of CIBC\xe2\x80\x99s Dispute and Credit Centre team, the Contact Centre Specialist I, Cards Representative will respond to incoming inquiries or requests from either CIBC VISA or CIBC MasterCard customers in a pleasant, courteous, knowledgeable and professional manner. DCC Representatives may also be assigned to make outbound calls to clients to resolve client\'s disputes, educate the client on the dispute handling process or to request additional information from the client.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements. The expectation is that you must be able to attend your primary CIBC location within two hours upon request.

Agent @ Home Program Requirements

Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)

Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

The start date for this role is November 20th, 2023. Our Contact Centre is open Monday to Sunday from 8:00am to 12:00am. This is a full-time and shift-oriented role, we\xe2\x80\x99d like you to be flexible between these hours.

How you\'ll succeed

Client engagement \xe2\x80\x93 Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

Call Ownership \xe2\x80\x93 Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner.

Problem solving \xe2\x80\x93 acts effectively by knowing how to obtain information required and uses one\xe2\x80\x99s network to identify and solve for a problem or need.

Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do.

You\xe2\x80\x99re goal oriented. You\xe2\x80\x99re motivated by accomplishing your goals and delivering your best to make a difference.

You\'re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You\'re passionate about growing your knowledge. You have a strong sense of curiosity.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location New Brunswick VIRTUAL

Employment Type Regular

Weekly Hours 37.5

Skills

Call Center, Client Relationship Management, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively

CIBC