Job Description

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Competition:

124-25

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Department / Unit:

Telecheck - Dufferin


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Position Type:

Temporary Part Time


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Bargaining Unit:

Non-Union

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Posting Date:

2025-05-22 15:30

Headwaters Health Care Centre. One Community, Caring Together.

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We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home.


We are looking for a

Contact Centre Operator

to work with our

TeleCheck

Department to help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork

Position Responsibilities:

TeleCheck offers regular pre-scheduled, social/safety check-in calls to support independent living for adults 55+ and over in Dufferin and Caledon. TeleCheck is one of the Areas of Care under Headwaters Health Care Centre and is located at 25 Centennial Road, Orangeville.


The Contact Centre Operator is primarily responsible for supporting the Team Lead/Sr. Lead in the execution of calls.

Support staff in ensuring assigned calls are completed in an accurate and timely manner. Support staff in ensuring the next shift (a.m./p.m.) calls needs are accurate, and all required Documentation complete. Support member concerns and relay appropriately to Staff for further follow-up when required. Support all site security needs are met at beginning/end of each shift. Support confidentiality of member personal information as per policy and procedures. Support maintaining a healthy, safe, and clean work environment.

Qualifications:

Demonstrated operational strengths: attention to detail, understanding of the call delivery process, Strong active-listening skills Good computer skills Clear police check and Vulnerable Sector Screening Check (VSSC) Acceptable performance and attendance records

Hours of Work:

30 hours per week including days, evenings and weekends with additional shifts as needed.

Applicants must meet qualifications set out by Canada Summer Jobs 2025.

The duration of this temporary position is nine (9) weeks.

Why Headwaters?

Our values are more than words, they are what define and connect us. They determine how we work, how we behave, and how we relate to our patients, their families, and caregivers as well as to everyone who is part of the Headwaters community


We offer a wide range of employee perks, for information on our comprehensive benefits package, please visit Headwaters Health Care Centre - Careers at Headwaters






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Extra Information

We thank all those who apply but only those individuals selected for further consideration will be contacted.


Headwaters Health Care Centre is an inclusive and equal opportunity employer and supports the compliance of the Accessibility for Ontarians with Disabilities Act (AODA). If you have a need for an accommodation, please contact Human Resources so that appropriate arrangements can be made.


Headwaters Health Care Centre is a smoke free facility. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors.


All job offers will require compliance with our COVID-19 Vaccination Policy for proof of full vaccination unless provided with a medical exemption or an accommodation under the Ontario Human Rights Code.