Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at--all from Day One.

Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer's needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.
The candidate must reside in Canada to be eligible for this role - open as remote throughout Canada
Basic Qualifications
High school diploma or equivalent
Typically four to five years of relevant experience
Preferred Skills/Experience
Written and verbal proficiency in French is required
Thorough knowledge of concepts, practices, policies and procedures of banking products and services
Effective telephone and interpersonal skills
Strong problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Required availability: Monday through Friday, scheduled varying 7.5-hour shifts between service hours of 8am to 6pm ET.
*Some holidays are open for service
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Posting may be closed earlier due to high volume of applicants.

Skills Required