Job Description

WHO WE ARE:

310-DUMP

rapidly expanding fast-paced Waste & Recycling Company.

Established in 1995, 310-DUMP is a very established Waste & Recycling Company providing services to residential, commercial and industrial customers. 310-DUMP is headquartered in Edmonton, Alberta, providing a comprehensive line of non-hazardous solid waste management services through its facilities in Edmonton (and area) and Calgary (and area).

"310-DUMP - one Company with Equal and Infinite Possibilities for everyone".

For many years, has been a workplace of building friendships and treating each other as though we are all family. Our management team is here to coach and build healthy partnerships.

What You'll Do:

As a

Contact Center Agent

, you'll be the first point of contact for customers reaching out by phone, email, or online chat. You'll answer questions, give quotes, book services, and help people find the right waste solution for their home or business.

Your day-to-day:

Answer calls, emails, and website chats from customers. Provide pricing, explain services, and book deliveries. Enter details into our system accurately and follow up when needed. Work closely with Dispatch to make sure every job runs smoothly. Keep customers happy -- fast, friendly, and helpful service every time!

What We're Looking For:

1-2 years of customer service Friendly personality and strong communication skills. Good English - both speaking and writing. Comfortable working on a computer and using CRM and ERP systems. Organized, dependable, and able to multitask. Positive attitude and willingness to learn new things. Flexible availability - shifts between Monday and Sunday. Valid Class 5 Driver's Licence and access to a reliable vehicle - our office is located in an industrial area without public transit. But we`re close to Anthony Henday Dr. , making the commute quick and easy from almost any part of the city. And NO, this isn`t warehouse or shop environment - we work in a clean, comfortable office with an amazing, friendly team that supports each other every day.

We offer:

Full-time, permanent positions

in a healthy and work/life balance environment.

Competitive wages and bonus system

Great benefit package

. Bonus pay, Dental care, Vision care, Extended health care, Life insurance and more.
We are looking for a highly motivated individual with strong customer service skills dedicated to meeting customer needs in a busy growth-oriented environment.

If this is your industry and we sound like the team you`d like to be a part of, please submit your resume and a cover letter.

We would like to thank everyone for their application. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic.*

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Life insurance On-site parking Vision care
Experience:

Customer support: 2 years (preferred)
Licence/Certification:

Class 5 Licence (preferred)
Work Location: In person