Job Description

Kelly Services, Inc., is seeking a Consulting Advisor onsite in Ft. Saskatchewan, Alberta.

Position Overview

The Consulting Advisor is front line support to both the client and employees, ensuring excellence in delivery and growth for a portfolio of existing accounts. This role consults with both employees and clients on current trends and market dynamics and manages and executes strategies to drive employee and client engagement. In addition to delivery, this role is responsible for generating sales leads for top and bottom-line growth through an established cadence of client and employee consulting and support activities. The Consulting Advisory acts as the guardian of the customer process and contract and continuously looks for improvement/efficiency within the account. This role is accountable to identifying additional growth avenues, providing insights to Account Executive team, and supporting closure of new opportunities. This role may sit on site within a client location, within a Kelly branch, or remotely depending upon the needs of the client.

Service Delivery Excellence

• Execute service delivery to assigned portfolio of account(s)/site(s) in accordance with established operating and service level agreements (SLA\'s), as well as key performance indicators (KPI\'s).
• Drive compliance to customer required processes. Identify areas of opportunity for process improvement and implement new procedures in collaboration with the client and Manager.
• Partner with and utilize internal resources (i.e. Recruiting, Shared Services, etc.) as suppliers to provide stellar service delivery to client portfolio.
• As customer issues arise, make sure resolution occurs in a timely manner and to the satisfaction of the customer.
• Ensure required safety programs are in place and adhered to.
• Analyze accident and injury trends, and work with Manager, Safety Manager and customer to implement process improvements.
• Identify opportunities to remove administrative tasks so the focus can be on value-added activities.
• Provide cost-out solutions internally and for the client while still delivering service excellence.
• Employee Engagement
• Ensure high level of contractor engagement through execution of programs that drive:
• Redeployment/Retention - actively identify new opportunities and assign candidates before current assignment ends.
• Skill Enhancement - drive contractor career growth and development.
• Recognition
• Effective communication.
• Proactively inform employees of safety policies, best practices, and updates.
• Ensure resolution occurs in a timely and professional manner as employee issues arise.
• Execute process improvement based on employee feedback and engagement scores.
• Regularly solicit and share performance feedback with contractors. Coach and guide as needed.
• Client Engagement
• Ensure high level of customer engagement through regular/proactive communication and building of strategic relationships.
• Analyze performance and feedback data to proactively identify process improvements and/or higher value add solution opportunities.
• Stay up to date with clients\' business and share current industry/market/solution trends to strengthen client relationships and inform decision making.
• Participate in and assist with the development of client communications and operational reviews.

Lead Generation

• Through strategic customer relationships, communication and consulting, identify additional growth opportunities.
• Proactively work with recruiting to skill market top talent to client end users resulting in increased Gross Profit dollars and/or fees.
• Identify opportunities that could result in new solutions, Statement of Work (SOW) or contract changes and collaboratively transition those leads to the BDR for further pursuit. Assist the BDR team in the successful closure of identified opportunities.
• Document all Lead Generation activities in Salesforce.
• Development
• In accordance to Plan on a Page, STEM, Objectives, Goals, Strategies, Measures (OGSM), Account Management Plans and Client needs, drive self-development and learning activities.
• Complete all solution courses on Kelly Learning Center (KLC).
• Continued reading and research on client\'s business, their industry, Kelly\'s solutions, and overall how work gets done in changing world dynamics. Demonstrate understanding through written and verbal communications with client and employees

Education: High School diploma. Bachelor\'s degree in business related field preferred.

Experience: Previous staffing or vendor management in a customer facing role. Sales and/or Lead Generation experience. HR/Staffing practices such as on-boarding, off-boarding, talent management, employment law, contract language preferred

Your Opportunity for Impact

Technical work takes proven expertise. To thrive in Kelly SETT, you\'ll need to keep powering the innovations of tomorrow with today\'s brightest talent. We\'re specialized to help modern organizations like yours fuel your growth in Science, Engineering, Technology, and Telecom. Let\'s get to work.

Our Value Proposition

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices. As advocates for the value of all workers and workstyles, we\'re united by our passion to connect people to work and support them in reaching their greatest potential. Our work truly matters, and we know it. We celebrate each other\'s successes, because we\'re all in this together and we know that empowering others lifts us all. Come join us and you\'ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.

Your Total Health

At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.

Key Benefits:

• Vacation Days
• Paid Holidays
• Sick / Mental Health / Well-Being
• Floating Holidays / Personal Significance
• Volunteer Day
• Benefits -Health & Dental
• Online Health & Wellness Program
• RRSP Matching (after 1 year)
• Vacation Purchase Program
• Tuition Reimbursement

Our Commitment

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce.

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Kelly Services