Job Description

Job Title:


Consultant, Client Success Transformation



As a Consultant - Client Success Transformation, your expertise will help our clients align their people, processes and technology with a business strategy, and vision, for future success.



Transformation Consultants work proactively with clients, Sales, Technology, Product and delivery teams to solution and deliver on innovative solutions like iX Products, Smart Assist, Robotics Process Automation, AI enabled Conversation Bots, QA Automation, Speech Analytics, Text Analytics, etc. Based on the client's strategic objectives, you'll improve performance across their business through reshaping processes, transforming the organization, and using enabling technology effectively. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "

World's Best Workplaces

," "

Best Company Culture

," and "

Best Companies for Career Growth

" awards every year? Then a remote Consultant, CS Transformation position at Concentrix is just the right place for you!


As a remote Consultant, CS Transformation you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Consultant, CS Transformation working from home, you will:

Co-innovate with our clients to outline transformation roadmaps. Support delivery, account management, sales teams in problem solving and driving business growth. Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping. Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities. Lead innovation related discussion with the clients during the business review meetings, innovation councils and Consulting engagements. Work closely with Product, Project Management, IT, Delivery teams to implement solutions as designed and monitor results / impact. Creating a culture of Problem Solving Identify new technologies and solutions which can help us improve CNX &/ our client's business processes. Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs. Monitor and optimize performance and utilization of the deployments and drive savings / benefits from the projects delivered Deliver expert customer experiences...with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Consultant, CS Transformation (Remote) role include:

Bachelor's Degree preferred Business Process Modelling experience in some form (SIPOC, FMEA, Process Mapping) Comprehensive understanding of Business Process Service & CX business & associated channels Strong experience in 1 or 2 industries/domains verticals like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism Solution Design exposure Transformation / Process Re-engineering knowledge (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) Strong understanding / keen interest in the world of AI and Generative AI Expertise in conducting Process Discoveries & write Process Design Documents Excellent verbal and written communication skills - English Excellent Presentation and Use case story boarding skills Very strong internal and external stakeholder management at the leadership level Ability to work with cross functional teams Willingness to work a flexible schedule

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

The base salary range for this position is $94,700.00- $118,300.00 CAN, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience with company-supplied technologies Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."


The deadline to apply for this position is August 27, 2025.


Location:


CAN, ON, Work-at-Home
Language Requirements:


Time Type:


Full time2025-10-01

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