Job Description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We're looking for a Claims Consultant, Trade Credit Insurance, to join our growing team!
As a Trade Credit Insurance Claims Consultant, you will be part of a top-performing Specialty Lines claims team. Reporting to the Claims Manager, Surety and Trade Credit Insurance, Quebec, you will be responsible for managing and investigating trade credit insurance claims. The team will depend on your expertise to ensure thoroughness in your file analysis, particularly with regard to coverage, liability, quantum and collection activities.
What you'll do here:

• Investigate, analyze and establish quantum for the settlement of claims made under trade credit insurance policies.
• Manage all administrative aspects of claim files.
• Document and communicate all claims activity in a timely and effective manner to support the outcome of the claim file.
• Provide regular reporting to management.
• Coordinate the subrogation process in claim files.
• Work in close collaboration with the Underwriting team.
• Perform other duties as required.

What you bring to the table:

• Post-secondary degree in Business Administration, Finance or Accounting.
• Valid Claims Adjuster certification for Commercial Lines Damage Insurance as issued by the Autorite des Marches Financiers (or in the process of obtaining it).
• Solid business background.
• Excellent customer service skills.
• Strong negotiation and communication skills.
• Strong organizational skills, with attention to detail and accuracy.
• Prior trade credit insurance claims experience, an asset.
• Professionalism.
• Flexibility.
• Ability to work under pressure and meet deadlines.
• Ability to work effectively as part of a team.
• Bilingualism (French / English) - Need to process claims files from English-speaking clients on a regular basis.

#LI-Hybrid
#LI-LA1
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Skills Required