Job Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing
As part of our Enterprise Payments Transformation, the Consultant, Business delivery will focus on the people side of change, including changes to business processes, systems, and technologies. In support of wire modernization (EWM) program - your focus will be to guide and support the organization's transition to the new payments wire messaging standard, ensuring that employees are prepared, trained, and aligned with the changes. The role would involve managing the human side of the transformation to ISO 20022, which can affect various departments, processes, and systems.At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
How You'll SucceedLead and implement change initiatives related to business processes and technologies for Enterprise Payment Transformation program. The People change Management (PCM) lead for EWM will lead and manage the organizational change efforts. The role is focused on ensuring that employees across relevant business units are prepared, equipped, and fully supported throughout the transition. Develop change strategies and plans, including stakeholder impact assessment, communications, change readiness, and end-user training. Develop and implement a comprehensive change management strategy and plan, ensuring alignment with overall project objectives. Identify and assess the impact of the transition, focusing on employee readiness and potential resistance points. Drive adoption and proficiency of changes within the Enterprise Payments Transformation team in compliance with CIBC's Change Management methodologies. Lead/facilitate meetings with stakeholders/user group/subject matter experts to ensure an understanding of the current processes, and jointly develop a change adoption plan. Collaborate with project and people managers to understand the scope, timelines, and impacts of the phases in the wire modernization (EWM). Build relationships with key stakeholders across departments to foster support for the change initiative. Training and Communication: Design, coordinate, and deliver change communication to keep staff informed of project developments and timelines. Oversee the development of training programs, ensuring employees have the necessary skills to operate in the new messaging environment. Facilitate workshops, training sessions, and knowledge-sharing activities to help teams understand the technical and business changes.

Who You AreYou can demonstrate experience: 5+ years in a PCM (People Change Management) and/or Business Analysis role. Proven experience in managing organizational change, ideally with exposure to large-scale, global financial institution projects, particularly in payments systems or financial messaging.. Strong communication, interpersonal, and problem-solving skills. Ability to work effectively in a cross-functional team environment and manage multiple stakeholders. You have strong problem solving skills, stakeholder management abilities, and exceptional organizational skills. It's an asset if you to have experience in Understanding of the Swift ISO 20022 standard and its impact on financial institutions and payment operations You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions

What you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-595 Bay St., 7th
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Executive Communications, PowerPoint Presentations, Presentation Preparations, Process Improvements, Relationship Management, Stakeholder Engagement, Teamwork