Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit





What You\xe2\x80\x99ll Be Doing

You\xe2\x80\x99ll be joining CIBC\xe2\x80\x99s Payment Modernization Application Development & Support team within Commercial Banking and Payments Technology group. As a Consultant Application Development & Support, you will be responsible for providing first level application support, troubleshooting issues and providing application fixes, responding to queries from business partners, coordinating changes with respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities as well as managing application changes and releases. Will be required to carry support phone on a rotational basis. This role will function in a hybrid work environment with one day at our new global headquarters, CIBC Square.

How You\xe2\x80\x99ll Succeed

• Application Support - Investigate, analyze and provide recommendations on application issues and system outages. Prioritize issues based on severity, risk and/or strategic business needs. Manage issue logs and Business production support requests. Provide solutions to prevent recurrence with the end goal of ensuring clients satisfaction. Ensure application stability through incident, change and problem management.
• Leadership Skills - Act as Technical Application Support Lead and ensure timely delivery of application fixes and changes besides ensuring Production stability. Support and mentor junior and intermediate team members by sharing knowledge, collaborating and problem solving.
• Projects Delivery - Act as subject matter expert in the assessment of impacts for planned application changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology groups, Project team, Business partners and vendors.

Who You Are

• You can demonstrate experience with: 5+ years of experience in Production Support using technologies/frameworks such as Java/J2EE, MQ, RDBMS, Spring, Angular, Microservices architecture and SOAP/REST APIs (previous application development experience would be beneficial). As well, this position requires good knowledge of Cloud Platforms preferably MS Azure as well as experience using collaboration tools such as JIRA/Confluence, CI/CD tools such as Jenkins and version control tools such as GitHub/GitLab. Ideally, you have a strong understanding of Agile software delivery principles, excellent communication skills and are comfortable working both independently and within a team setting. It\xe2\x80\x99s an asset if: You have prior experience with Commercial Payment applications as well as Java/J2EE development.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You\'re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 11th Floor

Employment Type Regular

Weekly Hours 37.5

Skills

Agile Methodologies, Application Programming Interface (API), Cloud Computing, Java

CIBC