Job Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Conseiller(\xc3\xa8re) beaut\xc3\xa9
Le(la) conseiller(\xc3\xa8re) beaut\xc3\xa9 est responsable de d\xc3\xa9velopper des relations \xc3\xa9troites et durables avec les clients afin daccro\xc3\xaetre les ventes, le niveau de service et la fid\xc3\xa9lisation.
Les responsabilit\xc3\xa9s sp\xc3\xa9cifiques comprennent ce qui suit, sans toutefois sy limiter :
Prodigue uniform\xc3\xa9ment une exp\xc3\xa9rience de service et de vente extraordinaire \xc3\xa0 tous les clients .
D\xc3\xa9passe tous les objectifs personnels inh\xc3\xa9rents aux ventes et au service.
D\xc3\xa9passe tous les objectifs de la marque inh\xc3\xa9rents aux ventes et au service.
Se compose une client\xc3\xa8le de base personnelle loyale en acqu\xc3\xa9rant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fid\xc3\xa8les.
Partage ses connaissances approfondies des produits avec toute l\xc3\xa9quipe de vente du magasin.
Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente.
Stimule les ventes de la marque en identifiant les occasions-cl\xc3\xa9s de commercialisation, en mettant en \xc5\x93uvre les \xc3\xa9v\xc3\xa9nements, en faisant des recommandations relatives \xc3\xa0 lassortiment, etc.; communique r\xc3\xa9guli\xc3\xa8rement ses suggestions \xc3\xa0 la direction du magasin.
Assiste \xc3\xa0 toutes les s\xc3\xa9ances \xc3\xa9ducatives, y compris les s\xc3\xa9ances dinfo sur les produits, celles offertes par les fournisseurs et les s\xc3\xa9minaires Holt Renfrew.
Effectue le r\xc3\xa9am\xc3\xa9nagement du rayon, le marchandisage, les changements de prix et toute t\xc3\xa2che connexe appuyant les ventes.
Communique r\xc3\xa9guli\xc3\xa8rement avec sa client\xc3\xa8le personnelle par t\xc3\xa9l\xc3\xa9phone, par courrier ou par voie \xc3\xa9lectronique relativement aux \xc3\xa9v\xc3\xa9nements en magasin, aux demandes de produits, au suivi apr\xc3\xa8s-vente, aux anniversaires, etc.
R\xc3\xa9sout les probl\xc3\xa8mes de service \xc3\xa0 la client\xc3\xa8le et collabore avec la direction des ventes pour toute difficult\xc3\xa9 non couverte par des lignes directrices.
Se conforme \xc3\xa0 toutes les politiques et exigences de sant\xc3\xa9-s\xc3\xa9curit\xc3\xa9.
Effectue les autres t\xc3\xa2ches qui lui sont assign\xc3\xa9es.
Le(la) candidat(e) id\xc3\xa9ale) poss\xc3\xa8de :
Dipl\xc3\xb4me d\xc3\xa9tudes secondaires
Capacit\xc3\xa9 \xc3\xa9prouv\xc3\xa9e \xc3\xa0 d\xc3\xa9passer les objectifs de vente
Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement ax\xc3\xa9 sur le travail d\xc3\xa9quipe
Aptitude \xc3\xa0 travailler dans un environnement \xc3\xa9voluant rapidement qui n\xc3\xa9cessite une grande capacit\xc3\xa9 \xc3\xa0 mener plusieurs t\xc3\xa2ches de front sous supervision minimale
Habilet\xc3\xa9 \xc3\xa0 composer avec un horaire variable d\xc3\xa9pendant des besoins de la client\xc3\xa8le, incluant les soir\xc3\xa9es, les week-ends et les jours f\xc3\xa9ri\xc3\xa9s
Au moins 2 ann\xc3\xa9es dexp\xc3\xa9rience dans un environnement ax\xc3\xa9 sur la vente \xc3\xa0 commission
Dipl\xc3\xb4me dartiste-maquilleur(se) ou desth\xc3\xa9ticien(ne) requis pour certaines gammes
Exp\xc3\xa9rience pr\xc3\xa9alable dans le domaine du d\xc3\xa9tail de luxe, pr\xc3\xa9f\xc3\xa9rablement dans un environnement de luxe
Parfaitement bilingue fran\xc3\xa7ais et anglais
L\xc3\xa9valuation du succ\xc3\xa8s:
Contribution aux objectifs financiers
Objectifs individuels li\xc3\xa9s \xc3\xa0 la r\xc3\xa9alisation des objectifs du service
R\xc3\xa9troactions des clients internes et externes
Beauty Advisor
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results.
Specific responsibilities include (but are not limited to) the following:
Consistently deliver extraordinary service to all customers
Exceed all sales and service personal goals and targets
Exceed all sales and service brand goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Share expert level of product knowledge with entire store selling team
Maintain solid relationships with buyer, vendor, and selling manager
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Perform other duties, as assigned
The ideal candidate:
High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team-oriented environment
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years experience in a commission-based sales environment
Make-up artistry or aesthetics certificate may be required for certain brands
Prior retail sales experience in a luxury environment preferred
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.