Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Who are we?
Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.
Our worldwide team of approximately 24 000 is helping customers achieve amazing results. It's our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.
Our Values:
Our people come first - Being the partner of choice - Making it easy to do business with us - Being personally accountable - Ensuring a timely and consistent execution.
Corporate citizenship is fundamental to our values. We offer real opportunities to grow professionally and believe in a collaborative, friendly work environment with a relaxed, casual dress code.
We offer competitive benefits such as health insurance, Short-Term and Long-Term disability coverage, life insurance plans, retirement savings programs, employee stock purchase program, employee assistance program, flexible working, tuition reimbursement program, gym membership corporate rates , volunteering opportunities ... and more!
Role:
Based in Toronto, reporting to Team Leader, Small & Medium Enterprise, the primary purpose of the Account Advisor is to generate revenue through up-selling and cross-selling, retain existing merchant accounts, build and maintain an excellent relationship with merchants while providing superior customer service for high value, small and medium enterprise.
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Salary: 50 000 + bonus
Main Responsibilities:
Revenue Generation
Identify all sales opportunities within assigned Small Business Portfolios
Cross Sells/Up Sells of bank card services
Process terminal sales and upgrades
Manage re-pricing of merchants to profitable level where applicable
Promote and sell additional services offered by Global Payments and Existing Partners
Customer Retention / Account Maintenance
Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold
Maintain a high retention ratio
Add Locations Setups
Assist with equipment setups
Lead Integration Projects
Process account changes
New Merchant Location Setups
Integrated POS Setups
Customer Service
Represent as one stop Resolution
Ensure a 24-48 hour follow up with all Voice mail, Trackers, Emails
Provide strong follow up for all setups and orders
Minimize all escalation issues at first point of contact
Ensure all issues are documented in Tracker with follow-up resolutions
Required Qualifications
High school diploma
1-2 years of Sales / account management experience, preferably in a similar industry
Bilingual in English and French
A natural talent for negotiation
Strong outbound and inbound phone sales skills
Very good at building relationships and nurturing them via telephone and email
Exceptional written and verbal skills
Strong interpersonal skills with an emphasis on sales/superior customer service skills
Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
Excellent working knowledge of several PC based applications including: Word, Excel, Outlook, and Google tools
Strong analytical skills required to work independently and escalate to management when necessary
Willingness and ability to quickly learn and understand all Global Payments services, products and rate structures
*We thank all applicants for their interest. Only those selected for an interview will be contacted.*
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:
"The position listed in this requisition is ineligible for the referral bonus award program"
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Qui sommes-nous?
Global Payments est l'une des principales entreprises specialisees dans les technologies de paiement dans le monde. Chez Global Payments, nous enrichissons le commerce grace a notre expertise et notre perspective mondiale. Axes sur l'innovation, nous repondons aux besoins de nos clients. De plus, nous nous engageons a offrir un service exemplaire a nos employes, a nos clients et a nos collectivites.
Notre equipe, qui compte environ 24 000 employes a l'echelle mondiale, aide nos clients a obtenir des resultats exceptionnels. Notre passion pour la reussite nous permet de nous demarquer de la concurrence depuis des annees. Joignez-vous a nous pour laisser votre trace dans le monde des technologies de paiement de demain.
Nos valeurs:
Notre personnel et nos partenaires sont notre priorite - Partenaire de choix - Approche simplifiee en affaires - Responsabilite personnelle - Execution coherente et en temps opportun.
Pourquoi travailler chez
Nous offrons de reelles occasions de croissance professionnelle et favorisons un environnement de travail collaboratif, harmonieux et amical avec un code vestimentaire decontracte.
Notre programme d'avantages sociaux competitifs disponible apres 30 jours a l'emploi comprend des elements tels que : assurance maladie, assurance invalidite de courte et longue duree, assurance vie, programmes d'epargne retraite, programme d'achat d'actions des employes, programme d'aide aux employes, horaire flexible, programme de remboursement des frais de scolarite, tarifs corporatifs pour centre de conditionnement physique, possibilites de benevolat... et plus encore !
Role:
Base a Montreal ou a Toronto, le but principal du Conseiller aux PME est de generer des revenus, de conserver les comptes marchands existants et de maintenir une excellente relation en etablissant des relations et en fournissant un service a la clientele de qualite superieure pour les petites et moyennes entreprises.
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Echelle salariale: 45 000 - 50 000 + bonus
Responsabilites Principales:
Generer des revenus
Identifier les opportunites de vente dans les portefeuilles de PME attribues
Augmenter les ventes croisees et/ou ventes incitatives des services de cartes bancaires
Faire les ventes et mises a niveau de terminaux
Reevaluer les tarifs des commercants et ajuster selon la rentabilite du compte
Promouvoir et vendre des services supplementaires offerts par Global Payments et des partenaires existants
Retention client / Maintenance du compte
Gerer tous les problemes de retention en utilisant des competences de negociation pour maintenir le commercant a un seuil etabli
Maintenir un taux eleve de retention
Assister les marchands avec les configurations d'equipements
Participer aux principaux projets d'integration
Effectuer les changements de compte
Offrir un support pour les nouveaux parametres et/ou configurations d'emplacement du marchand
Effectuer la configuration de point de vente integrees
Service a la clientele
Resolution de problemes rapide et efficace
Effectuer un suivi dans les 24-48 heures pour tous les messages vocaux, trackers, e-mails
Fournir un service hors pair pour toutes les configurations et commandes
Minimiser tous les problemes d'escalade au premier point de contact
Faire la documentation de tous les problemes dans le Tracker avec des resolutions de suivi
Qualifications Necessaires:
Etudes postsecondaires, de preference en administration, ventes ou marketing
Posseder 1-2 ans d'experience en vente et/ou gestion de compte
Bilingue en anglais et en francais, tant a l'oral qu'a l'ecrit
Posseder un talent naturel pour la negociation
Fortes competences de vente au telephone pour les appels sortants et entrants
Solides competences en communication, tant au niveau oral qu'ecrit
Fortes competences interpersonnelles en mettant l'accent sur les ventes et competences superieures en service a la clientele
Capacite d'identifier tous les besoins et problemes des commercants en utilisant des competences de sondage et en utilisant des questions ouvertes
Tres bonne gestion du temps et fortes competences organisationnelles afin de fournir des produits et services aux clients de maniere efficace
Solides connaissances de plusieurs applications basees sur PC, notamment: Word, Excel, Powerpoint et les outils Google
Solides competences analytiques requises pour travailler de maniere autonome et posseder un bon jugement pour escalader les problemes a la direction au besoin
Desir et capacite d'apprendre rapidement et de facon approfondies tous les services, produits et structures tarifaires de Global Payments
#Li-Hybrid
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L'utilisation du masculin a pour unique but d'alleger le texte. Nous remercions sincerement tous les postulants. Nous contacterons seulement ceux qui seront choisis pour une entrevue.
Global Payments est un employeur qui favorise l'egalite des chances. Nous valorisons la diversite et l'inclusion et assurons des opportunites egales a tous nos employes et postulants sans egard a la race, la couleur, la religion, le sexe, l'origine, l'etat civil, l'orientation sexuelle, l'identite ou l'expression de genre, le handicap physique ou mental ou tout autre principe de base protege par la loi et nous sommes heureux de fournir aux membres de notre equipe un environnement de travail sain et agreable.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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