Job Description

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Let's make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:

Responsibilities Include:

• Diagnose and/or correct all technical problems (Hi-Speed Internet, Legacy and Ignite and Rogers Home Phone and TPIA) to the satisfaction of the customer and in accordance with company specifications.
• Reconnect/disconnect equipment and/or services as per company standards and procedures.
• Ensure that communication with customers, other departments and peers is done in a professional manner.
• Maintain strong customer relations through daily contact with customers.
• Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
• Complete installation/service work. (e.g., rewires, fishing, drop replacements and/or temps)
• Promote Rogers product and services.
• Complete accurate documentation pertaining to installations, service and sales activity.
• Assist Managers in reducing departmental costs through efficiencies and improved productivity.
• Learn, adhere and participate with all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
• Adhere to annual set objectives.

Qualifications:

• Minimum grade 12 education.
• Valid driver's license in good standing is required.
• Proficient in MS Suite of products
• Electronics Technician Certificate or Diploma would be a definite asset.
• Knowledge and experience with Smart Home Monitoring and Smart Home Automate is an asset
• Must have experience in basic computer trouble shooting.
• Must have experience with all current computer operating systems.
• Must have experience with home network setup and trouble shooting.
• Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 30+ ft.
• Excellent communication and problem-solving skills coupled with excellent customer service skills.
• Ability to work shifts, weekends, and overtime, as required.
• Must be willing to work in adverse weather conditions.
• Previous sales experience would be an asset.
• Circuit switch and Cat 5/6 wiring knowledge would be an asset.

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 10 Dyas Road (234), North York, ON
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Installation
Requisition ID: 265188

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what's right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: Customer Experience

Location:

North York, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

Health & well-being benefits
Donation matching
Paid time off for volunteering
Wealth Accumulation including: Pension plan & Employee stock options
Generous employee discounts
Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of podcast with Dr. Sonia Kang.