Job Description

The Role? as Chocolate Ambassador,

you have an eye for detail, a love of chocolate and a commitment to deliver a great customer experience. You are part of the team responsible for the efficient running of the chocolate shop, both front and back of house.

Customer Service

Welcome customers
Assist in the selection of chocolates, gifts etc
Orders:
Manage all orders daily, Order book, order folder and online orders
Communicate new orders, urgencies and changes with the kitchen
Check that all orders are taken correctly and have contact info, payment info
Inventory management:
Keep the shop fully stocked with products and display items
Communicate with the kitchen when products are low and request items to be produced before they the product is out of stock
Communicate what needs to be ordered from packaging suppliers (ribbon, boxes etc.)
Drive productivity and profitability by identifying opportunities to streamline processes and reduce waste.
Manage expire dates on products, rotate stock
Wrap and package new product
Display management:
Re-organize the product displays to reflect the upcoming chocolate season
Ensure all products are properly labeled and priced according to the display strategy of the shop
Keep the displays and storefront clean and organized to maximize the customer retail experience
Communication:
Check phone messages
Check email

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Experience:

Retail sales: 2 years (required)
Work Location: In person