Job Description

Position: Temporary Full-Time - Concierge

Job ID: CCH-2528

Bargaining Status: C.U.P.E. Local 4891

Hours of Work: Sunday to Thursday - 4:00pm to 12:00am

Service Area: SHPPSU Program - Mental Health and Addictions

Reports To: Program Manager

Salary: $49,823.20 per annum

Start Date: September to December 2025

About CommunitiCare Health

We are a community health care agency that provides a full range of community health care and support services, making us a distinctive agency in Toronto offering a blend of community support services, community mental health and addictions services, supportive housing, inter-professional primary care and home care services. We are community governed. We continually look for ways to serve our clients and our community better and to provide enhanced access to equitable care.

Position Statement/Summary

A Concierge is responsible for providing a range of services to client-members, consistent with the values and goals of the program/agency. They provide assistance to address the physical/cognitive, mental health and addictions needs of client-members. The Concierge is required to provide support to client-members with community building activities, maintaining safety, activities of daily living to maintain a safe environment in their homes and local communities. The Concierge position will monitor activity within the housing site. This position requires that individuals assess potential crisis situations and intervene accordingly, while maintaining established routines of the program including all security, fire, general health and safety procedures. The Concierge facilitates the overall smooth running of the program and building, consistent with the philosophies of the agency and under the direction of the Program Manager and/or Program Supervisor.

Key Responsibilities

1. Establish a working relationship with client that supports their dignity, personal empowerment and facilitates addressing their psychosocial, behavioral and medical needs.

2. Provide support and assistance to client in developing a strong sense of community, a safe environment, organizing social recreational activities, supportive counselling, as well as other needs as they occur.

3. Assess crisis situations as they arise and deal with them according to program procedures.

4. Assist client to resolve interpersonal conflicts.

5. Liaise and communicate with clients' personal and professional supports in the community, including sharing information with other CCH staff and stakeholders.

6. Participate in supervision and staff training, as determined by the Program Supervisor.

7. Participate in direct service activities to ensure the smooth operation of the program and the building including common spaces and community meals, cleaning, cooking, resident intervention, and perform minor maintenance services to maintain the safety standard of CCH properties (such as changing light bulbs, salting, snow shoveling, toilet plunging, pest control preparation, etc.).

8. In the event of unforeseen staff illness/emergency an employee may be required to extend their scheduled shift in order to provide coverage until a replacement staff can be located to cover the next shift.

9. Plan and implement group programming.

10. Documentation of client-member interactions in accordance with CCH policies, procedures and protocol.

11. Other duties as assigned by the Program Supervisor/Manager.

Agency Responsibilities

1. To be aware of and adhere to agency policies and procedures found in the Employment Policies & Procedures Manual.

1. Work within the standards outlined in CCH Employment Policies & Procedures Manual.

2. Reflect the philosophy of the organization and to follow all policies and procedures.

3. Adhere to provincial and CCH privacy and confidentiality guidelines.

4. To accurately adhere to the agency data reporting requirements.

5. To participate on agency committees.

6. To participate in agency special events.

7. To engage in ongoing professional development.

Qualifications

A degree or diploma in health/social services and/or relevant experience within the mental health system.

One year directly related work experience in supportive housing or similar housing program.

Understanding of the link between systemic discrimination and mental health using an anti- discrimination/anti-oppression framework.

Sensitivity to the stigma, marginalization, and poverty experienced by many client-members.

Ability to interact with client-members in a positive and supportive manner while respecting their autonomy and individuality using Recovery Model principles.

Knowledge of available community and mental health resources in the City of Toronto.

Strong community development, counseling and crisis intervention skills.

Knowledge of a trauma-informed approach.

Ability to communicate effectively and work both independently and within the context of a team.

Group facilitation skills an asset.

Ability to lift a minimum of 30 pounds.

Computer competent and literate (word-processing, email, internet).

Personal characteristics of flexibility, resourcefulness, independence, sensitivity, persistence, and commitment are necessary.

Sound judgement and decision-making, time management, problem solving and organizational skills.

Able to operate security and office equipment.

Food Handlers Certification, if applicable.

First Aid and/or CPR, and Naloxone training/certification an asset.

This position involves travel between locations and requires a car plus a valid driver's license.

Additional Requirements & Information

This job posting is intended to reflect the general duties of the position and suggest the general level of skill and complexity. There may be additional duties related to specific CCH sites and programs that will be outlined by the successful candidate's supervisor.

Given the unique nature of our work environment and the complex individuals we serve, all CCH employees are expected to comply with all CCH policies and procedures, and the Occupational Health and Safety Act, R.S.O. 1990, c. O.1.

Job offers are conditional upon:

1. Proof of identity;

2. Proof of eligibility to legally work in Canada;

3. Submission of a satisfactory Vulnerable Sector Screening, at the successful candidate's expense, which indicates that you are suitable for employment with CCH and meet CCH'S safety requirements; and

4. Positive reference checks satisfactory to CCH.

Note to External Applicants

We thank all the applicants for their interest and advise that only those selected for an interview will be contacted.

As part of our hiring practices, we encourage and particularly welcome resumes from traditionally marginalized communities. This includes but is not limited to consumers/survivors, people of colour, indigenous peoples, persons with disabilities, and members of the 2SLGBTQI+ community.

If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per the resources available to us.

CommunitiCare Health is a scent-free environment.

How to Apply

Submit to: Human Resources

jobs@communiticare.org

Please indicate the Job Reference Number (CCH-2528) in the email subject line

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $49,823.20 per year

Work Location: In person